Customer Success Manager - SaaS

Summary about this job

Detail information about job Customer Success Manager - SaaS. Terms and conditions vacancy

• High growth SaaS vendor growing rapidly in Sydney
• Recently multi million dollar round of funding
• Work in a unique space where customers truly value your product

Client
Established as one of the world's leading SaaS platforms, this company is in hypergrowth across the globe. They have recently raised close to $50M in funding and are doubling their Australian team. This is an opportunity to help shape the business in APAC as they scale rapidly and seize the opportunity to fast track your own career.

Opportunity
The role encompasses owning relationships across a portfolio of mid market accounts to ensure customers are successful. From the initial onboarding stage you will assist clients throughout their lifecycle ensuring at all times that you are driving business value for customers.

• Build strong relationships with clients, establishing yourself as a trusted advisor
• Collaborate with clients to provide exceptional customer experience  
• Understand clients' business challenges/needs and advise on how they can leverage solution to achieve objectives
• Liaise with the services team to manage implementation
• Conduct business reviews to identify any areas of growth
• Establish success plans across your portfolio and measure the success of these

You

• Track record of success in managing clients to deliver awesome customer experience (preferably within a saas environment)
• Passion for technology - enjoy picking up new skills in this space 
• Enjoy providing superb client experience more than chasing sales deals 
• Have strong communication and organisation skills
• Superb relationship building skills
• Able to thrive in a fast growth, entrepreneurial environment