Enterprise Customer Success Manager
Consulting with enterprise customers to ensure adoption of platform, value realisation and success.
Summary about this job
Account & Relationship Management
Company: Salient Group
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-6990-1065
Fax: +61-8-5226-6635
E-mail: n\a
Site: n\a
Detail information about job Enterprise Customer Success Manager. Terms and conditions vacancy
- Focus on enabling and advising customers for success with platform
- Act as a subject matter expert and provide strategic advice on customer programs
- Hypergrowth company valued at nearly $2bn
Client
Established as one of the world's top 10 SaaS vendors, this company is in hypergrowth across the globe. This is an opportunity to help shape the business in APAC as they scale rapidly and seize the opportunity to fast track your own career.
Opportunity
The role encompasses owning relationships across a number of enterprise accounts to ensure customers are successful. From the initial onboarding stage you will assist clients throughout their lifecycle ensuring at all times that you are driving business value for customers.
- Build strong relationships with enterprise clients, establishing yourself as a trusted advisor
- Collaborate with clients to build success roadmaps
- Understand clients' business challenges/needs and advise on how they can leverage solution to achieve objectives
- Consult with clients around customer experience strategy
- Liaise with the services team to manage implementation
- Conduct business reviews to identify any areas of growth
- Establish success plans across your portfolio and measure the success of these
You
- Completed university degree
- Track record of success in managing complex, enterprise accounts (preferably within a saas environment)
- Some level of subject matter expertise in the area of customer experience
- Have strong communication and organisation skills
- Superb relationship building skills
- Able to thrive in a fast growth, entrepreneurial environment