Account Manager

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Leading Australian Airbnb management startup looking for a dynamic Account Manager

Summary about this job

Account & Relationship Management

Company: Hey Tom Pty Ltd

Location: Sydney

Work type: Full Time

Salary: $65,000 - $75,000 + Profit Share + Super

Phone: +61-3-2112-2842

Fax: +61-2-3514-1409

E-mail: n\a

Site:

Detail information about job Account Manager. Terms and conditions vacancy

Company Overview:

Hey Tom is an Australian Airbnb property management company founded in 2016. We're are startup operating in a new industry but have established ourselves as one of the main players for Australia in our space.

 Currently our operations span, NSW, VIC, QLD and TAS but we're growing fast! 

To assist with achieving our national growth ambitions looking for a high performing Account Manager to join the team.

Position Overview:

Hey Tom is after an experienced Account Manager to join our head office team.  The Account Manager will proactively manage relationships with Hey Tom’s clients and direct property managers as required to ensure smooth communication to clients and delivery of our services. The Account Manager is the interface through which our clients  interact with the organisation.

Salary:

$65,000 -$75,000 p.a. + Profit Share + Superannuation

Major Areas of Responsibility:

The main business areas that the Account Manager is responsible for include (but is not limited to):

  • Proactively managing communication with Hey Tom’s clients (including inbound and outbound communication)

  • Govern the on-boarding process of new clients

  • Communicate with property managers to ensure clients' specific wishes are executed for their properties

  • Manage availability of calendars

  • Maintain accurate property related records

  • Manage the monthly reporting process

  • Govern the offboarding process

  • Additional tasks from time to time as required by management

 

Primary Objectives:

  • To enhance relationships with Hey Tom clients to ensure longevity

  • Retain clients and properties to Hey Tom’s rent roll

  • Identify and nurture opportunities to grow Hey Tom’s rent roll with existing clients

 

Working Environment:

Hey Tom is a young and rapidly growing organisation with a dynamic work environment.  We are still a startup so it is expected that the Account Manager is adaptable and can work with a certain degree of flexibility. In practice this may mean the Account Manager is called upon to assist with tasks outside their normal scope of work and there is the opportunity for them to grow and help have a meaningful impact on the future of the business.

 

Required Knowledge, Skills and Abilities:

  • Superb people skills with the ability to build strong professional relationships with a diverse set of customers

  • Demonstrated ability to enter new environments and quickly adapt

  • Demonstrated ability to direct/coordinate teams to deliver projects

  • Familiarity with basic accounting processes and strong attention to detail

  • The ability to learn and master various software quickly

 

Education and Experience:

  • University degree (Bachelor’s degree or higher)

  • Minimum two years graduate experience in Account Management, Sales or a similar role

  • Experience as an Airbnb Host (a plus)

  • Real Estate Experience (a plus)

 

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