ICT Customer Engagement Consultant

Summary about this job

Detail information about job ICT Customer Engagement Consultant. Terms and conditions vacancy

• Manage, develop and grow existing customer base
• Ever changing ICT environment
• Wide variety of clients in Australia and New Zealand

Keeping You Connected

Servitel Communications is an Australian and New Zealand Information Communication Technology (ICT) innovator specializing in business solutions delivered from hosted cloud infrastructure.

Servitel’s key business strategies are to provide solutions that better serve their customers’ needs, to reduce capital expenditure and improve communication efficiency. 

We provide and support multiple contact centres, host and manage enterprise cloud telephony, manage multiple wireless networks and deliver cyber security throughout Aus & NZ for government, enterprise and SMB sectors.

As a Customer Engagement Consultant your main responsibilities will included

• 1st contact for customers
• Develop and maintain positive customer relationships
• Provide lead generation and business growth with existing customers
• Present, promote and sell our services
• Provide End User training of our services
• Provide and analyse statistical data for customers and management
• Track opportunities, sales and projects
• Maintain our social media platforms in partnership with Marketing and management

Preferable Skills and Experience include

• Excellent knowledge in telecommunication industry is an advantage
• Proven ability to build professional relationship with clients
• Highly motivated and proven track record in sales
• Excellent communication and negotiation skills
• Ability to create and deliver presentations and/or training
• Knowledge of technology trends including cloud-based solutions