Internal Sales Consultant
Internal Sales Consultant - Melbourne
Summary about this job
Sales Representatives/Consultants
Company: Kent Relocation Group
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-3-4018-4173
Fax: +61-3-9538-8316
E-mail: n\a
Site: n\a
Detail information about job Internal Sales Consultant. Terms and conditions vacancy
Internal Sales Consultant - Melbourne
About Us
The Kent Relocation Group, with its multiple divisions across the private, corporate and international markets, is the largest privately owned national removals, storage and corporate relocation services business in Australia.
We have a proud 70 year history, are highly successful, growing significantly, and have an enviable culture that hires well and retains its top talent.
To support the growth of Kent Relocation Group we are seeking an experienced Customer Service Coordinator to join our growing team here in Melbourne.
Our three core principles are "Excellence, Integrity & Care" in everything we do.
The Position
As our Customer Service Coordinator you will respond to all relevant inbound enquiries in a timely, professional, highly customer service-focused manner to qualify, identify customer needs and priorities, best align our products and services to them, and optimise sales by either converting to a booking or in-home survey.
You will work closely with key internal stakeholders Australia wide to ensure a smooth and memorable relocation is provided to our valued clients every single time.
Key Tasks & Responsibilities
Your position will encompass the following responsibilities:
- Achieve personal and team targets and KPI's.
- Respond to inbound sales enquires.
- Identify customer needs and priorities and align our products and services.
- Optimise sales by converting the leads to a booking or in home survey.
- Prepare customer quotations.
- Upselling insurance options.
- Promote good relations with customers.
The Suitable Candidate
We require someone who will think outside the square, have exceptional communication and interpersonal skills, have the capability for solving complex issues in an efficient and timely manner and thrive in a customer focused environment.
Reflecting the highest professional standards you will have:
- At least 2 years high performing customer service and internal sales experience.
- Ability to apply excellent customer service, listening, communication and negotiation skills to new products, services and industry.
- Proven customer-centric solution-focused sales skills.
- Process disciplined with strong organisation and time management skills.
- Good problem solving and estimation skills.
- Ability to follow best-practice processes, while striving for continuous improvement.
- Ability to prioritise effectively and work under pressure.
- Passionate, enthusiastic, positive and a highly professional attitude.
Our Offer to You
We provide our team members with constructive feedback to foster their career growth, and you will have many opportunities to work with fun and talented people.
We also have an open and inclusive culture where we embrace opportunities to do better and we celebrate achievements together.
We will offer you:
- A challenging and fulfilling role
- A truly rewarding and dynamic team culture
- A strong focus on people and culture, guided by our three core principles (Excellence, Integrity & Care)
This is a great opportunity to join our award winning organisation where you will be rewarded with a generous and competitive salary package together with the continual support and guidance you deserve.
If this role sounds like a good 'fit' and you would like to apply in confidence, please submit your CV and covering letter to [email protected]