Customer Service Officer / Business Development Officer
Dynamic, challenging hands-on role • Friendly team oriented work environment • Innovative niche organization with significant growth opportunities.
Summary about this job
New Business Development
Company: Wing Hong Food Services
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-7-3610-1933
Fax: +61-7-4924-8919
E-mail: n\a
Site: n\a
Detail information about job Customer Service Officer / Business Development Officer. Terms and conditions vacancy
OUR COMPANY
We are a private and independently owned WA company with 28 years of experience in the meat and food service industry. We supply a wide range of quality fresh and frozen meat, seafood and other produce. Our customers include:
- Supermarkets, butchers, other food distributors.
- Hospitals, prisons, schools & universities, and other government entities.
We pride ourselves on customer satisfaction with a dedicated work ethic of integrity, honesty, and consistency with the highest quality products available.
Customer Service Officer
Job Description
The primary role of a Customer Service Officer is to respond to a variety of customer requests and inquiries via the telephone about our company's products, and to promote and sell our services to existing and potential services, as well as provide some after sales service.
Responsibilities
- Generate sales for our Wholesale division;
- Provide strong support to a highly experienced and motivated Sales Team;
- Develop and maintain effective business relationships with current and prospective customers;
- Receive and respond to customer service account inquiries on account balances, transaction details;
- Handle and resolve customer's complaints;
- Identify customer needs;
- Provide useful product information to customers;
- Proactively collect feedback from customers;
- Understand and promote the company's products and services
The Successful Applicant
The successful applicant should have exceptional communication skills, enthusiasm and a willingness to learn new skills. Experience within the food service industry is essential, and a knowledge of HACCP, and meat and seafood products will be highly regarded. A high standard of interpersonal skills, database experience, computer literacy and the ability to work in a team environment is also a must. Previous experience within a customer service call centre or products based environment will be highly regarded. Good communication skills (both oral and written) in English and Chinese will also be highly regarded.
Benefits
- Attractive remuneration
- Study support may be offered
- Great staff incentives
- On-site parking
- Excellent growth and career opportunities
Business Development Officer
The ideal candidate will possess a hunter mentality and able to cultivate long term business relationships with a strength in originating deals. The ideal candidate should be highly driven, high energy, focused results individual that can influence others.
Job Description
- Planning and organizing a personal sales strategy and daily work schedule to call on existing or potential sales outlets;
- Demonstrating products and services to existing/potential customers and assisting them in selecting those best suited to their needs;
- Coordinating sales effort with marketing, sales management, accounting, logistics and technical service groups;
- Keeping abreast of product applications, technical services, market conditions, competitive activities, advertising and promotional trends;
- Analyzing the value of existing and prospective customers to the organization;
- Submitting activity and results reports, such as weekly call reports, weekly work plans, and monthly and annual territory analyses to management;
Requirements
- 3-4 years' experience in sales and/or customer service, preferably in the food sector;
- Ability to source leads and convert prospects to clients;
- Possess active listening skills;
- Demonstrated excellent written and oral communication skills;
- Demonstrated persuasive presentation, negotiation and closing skills;
- Demonstrated success working collaboratively to achieve team goals
- Proficiency in MS Office Suite;
- Valid drivers' licence.
Benefits
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As a Business Development Officer, you will be provided with the tools you need to succeed, including a fuel card, mobile phone and laptop and you can expect an attractive remuneration package.
If you meet the above criteria, please apply today!
To apply online please click the "Apply" button below. You may also email us your resume to [email protected]
Please note only short-listed candidates will be contacted.
No agency referrals pleas