NSW Account Manager
We are seeking a skilled & experienced Account Manager for the Mechanical industry, willing to join a National Service provider with Global backing.
Summary about this job
Account & Relationship Management
Company: ENGIE Mechanical Services Australia Pty Limited
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-3-1338-6509
Fax: +61-3-9176-3452
E-mail: n\a
Site: n\a
Detail information about job NSW Account Manager. Terms and conditions vacancy
About the role:
We have a vacancy for a customer focused, driven and pragmatic Account Manager to join our team in Sydney. In this role, you will be required to proactively manage customer accounts of new and renewed HVAC / Mechanical contracts and manage client relationships to achieve growth, revenue, sales and profit targets.
You will work collaboratively with many key stakeholders both internally and externally to ensure the successful execution of activities in line with contractual requirements.
Your responsibilities include but are not limited to:
- Manage customer accounts in line with pre-determined contractual requirements and financial targets
- Exceed customer expectations ensuring high levels of customer satisfaction through the establishment and application of effective account performance measures
- Participate in account performance meetings and engage with customer management contacts, presenting account performance information and statistics
- Develop, implement and continuously improve customer account strategies based on current and anticipated customer requirements
- Engage with the Customer to promote and support our value add services
- Meeting agreed monthly sales Key Performance Indicators
- Develop customer retention and growth plans for existing customers
- Seek ways to maximise yield from each customer base
- Collaborate with team, including technicians and drive business growth through the identification of sales opportunities that are beneficial to the overall business
To be successful in this role you will have experience in:
- Proven experience in account management in a services or related business
- Excellent influencing and negotiation skills
- Proven ability to build effective and lucrative relationships with customers and internal stakeholders
- Demonstrated problem solving ability
- Sound commercial acumen and financial management
You will also be innovative and well versed in Customer Relationship Management with the ability to professionally present information in both written and verbal forms to a range of target audiences.