Customer Success Manager | Account Manager
Our client is a global messaging provider, and one of the fastest growing technology companies in Australia.
Summary about this job
Account & Relationship Management
Company: NAKAMA Sydney
Location: Sydney
Work type: Full Time
Salary: $75,000 - $84,999
Phone: +61-3-6068-8032
Fax: +61-7-5249-1837
E-mail: n\a
Site: n\a
Detail information about job Customer Success Manager | Account Manager. Terms and conditions vacancy
Currently ranked in Deloitte’s Technology Fast 50 and Asia Pacific Fast 500, the business aims to be the world’s most innovative provider of localised messaging services for business. They pride themselves on providing an easy to use online SMS platform with a focus on SMS marketing, SMS for operations, and advanced SMS API solutions.
The Role
Our client requires an Intelligent and motivated self-starter to take ownership of the Account Management function of the business. This role is best suited to an experienced and dynamic Account Manager with an engaging personality and strong work ethic. You will be primarily selling within the SME and Mid-market space and speaking to existing clients predominantly business owners and marketing managers - so similar experience in this capacity would be well regarded.
● Act as the main client contact and establish productive, professional relationships with key personnel.
● Cross and up sell our suite of products by identifying new business opportunities across our AU, NZ and Singapore clients.
● Grow and develop the existing portfolio of clients to drive top line growth.
● Achievement of quarterly revenue targets.
● Build, develop and maintain a healthy relationship with existing top tier clients.
● Provide feedback to management on customer needs
● Conduct product demos, articulate the clients value propositions, build rapport and nurture our high
quality clients.
Skills, Experience & Qualities
● Minimum 2- 4 years experience in a Account Management position.
● Experience working within a technology/SaaS environment.
● Background retaining SME and Mid-market clients, specifically dealing with business owners and marketing managers.
● A proven relationship manager, with strong conceptual and analytical skills.
● Demonstrable commercial negotiation & conversion skills.
● Excellent communication skills and impeccable phone manner a must.
Opportunity
Cultural Fit is all important for them. They value innovation, initiative, hard work, good fun, results, work life balance, the entrepreneurial spirit, and above all we value good people.
Your initiative, your approach and your attitude is what counts. If this is the sort of team you want to be a part of, we are interested in hearing from you. This is a fantastic opportunity for the right candidate, to join a rapidly growing team. You will be working with and alongside the founders of the business, you will be part of a dynamic & innovative company within a high growth industry.