Campaign Manager

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You are a star sales administrator or coordinator looking to deliver the best in client service and campaign management.

Summary about this job

Sales Coordinators

Company: Salmat Ltd

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-2-9009-6293

Fax: +61-2-6902-6000

E-mail: n\a

Site:

Detail information about job Campaign Manager. Terms and conditions vacancy

Responsible for managing day to day client service expectations, operational and administrative support to major customers and/or new business clients, establishing and maintaining relationships in consultation with the relevant Account Director/Manager and New Business/Agency Development Manager to ensure agreed service levels are met.

Key Responsibilities

  • Manage daily execution of the process - campaign management
  • Oversee client job requirements to ensure they are fully understood and services captured as appropriate
  • Delegate workflow to Campaign Coordinators to complete tasks associated with retaining the client accounts
  • Maintain Service Level Agreements , including KPIs, reports and presentation preparation for quarterly business review (or equivalent)
  • Facilitate client Work in Progress (WIP) meetings and action follow up
  • Attend other client appointments to where required
  • Proactively support Sales and Client Engagement team to meet expected sales budgets
  • Maintain strong relationships with key contacts in existing client portfolio
  • Innovation and Initiatives to ensure we consistently deliver exceptional client service and look for efficiencies to improve workflow and process

Key Criteria

  • 2 years plus experience in a customer service / sales position or related industry (desirable)
  • Experience working directly with clients
  • Ability to build relationships & work collaboratively with clients and organisational peers
  • Ability to work autonomously, employ initiative to find solutions, prioritise and exercise discretion
  • Relevant tertiary qualifications in management or business discipline (desirable)

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