INTERNAL SALES / CUSTOMER SERVICE

Summary about this job

Detail information about job INTERNAL SALES / CUSTOMER SERVICE. Terms and conditions vacancy

AAP Industries is a market leader in the distribution of high quality pipe fittings and valves supplying both domestic and international markets for the Plumbing, Irrigation, Mining, Engineering, Petroleum, Fire and Construction Industries just to name a few.

An opportunity exists for a suitably qualified Internal Sales /Customer Service person who will be reporting directly to the Branch Manager and based in our Braeside office.

This is a role that provides an excellent opportunity for a motivated and hard working individual, who is energetic and has a passion for servicing and working with a diverse customer base.

This position requires an individual that appreciates the competitive nature of the industry, who has excellent organisation and communication skills and a commitment to excellence in customer service.  It also requires an individual who is flexible in their role and is willing to assist in other areas of the business if and when necessary.  

The duties of this role will include, but are not limited to: -

• General sales inquiries, quotations, orders
• Provide technical information to customers
• Processing Telephone / Fax / Email inquiries
• Servicing customer inquiries by providing relevant information such as stock availability, order status and delivery details as requested
• Review outstanding order reports, ensuring customer orders are processed and delivered on time efficiently
• Advise customers of new products and alternative products

Desirable Criteria: - 

• Sales background, with a reputation for exceeding customers' expectations through service and support
• Strong interpersonal and communication skills
• Intermediate level of PC literacy, including a knowledge of MS Office
• Self motivated person with the ability to work unsupervised in order to organise and complete workload in a timely manner
• Consultative selling skills and the ability to build strong relationships with customers

The successful candidate will possess: -

• Superior customer service skills
• Ability to work well within a team based environment
• Attention to detail
• High level time management skills
• A passion to learn and develop
• A current Forklift License - Optional

Candidates with Industry and/or Product knowledge will be given priority.

Salary will depend on experience.