Student Support Officer
We are seeking applications from candidates with excellent customer service background for a fixed term contract until December 2018.
Summary about this job
New Business Development
Company: Australian Institute of Professional Counsellors
Location: Melbourne
Work type: Contract/Temp
Salary: n\a
Phone: +61-3-6938-8375
Fax: +61-2-4326-4746
E-mail: n\a
Site: n\a
Detail information about job Student Support Officer. Terms and conditions vacancy
About us:
The Australian Institute of Professional Counsellors is a private Registered Training Organisation and Higher Education provider specialising in the delivery of external education programs in counselling, community services, financial counselling, youth work, relationship counselling and various business courses.
About the role:
Reporting to the Melbourne Branch Manager, the Student Support Officer is responsible for actioning contacts with prospective students to encourage enrolments, establishing and maintaining positive relationships with enrolled students to encourage study progress, and maintaining relevant student records.
Based at the institute's campus in Melbourne CBD, this full-time fixed term (until December 2018) position plays an instrumental role in motivating and engaging students to commence and continue their course of study. Normal hours of work are Monday – Friday, 9am – 5pm. The position commences at General Classification 4.1 under the Educational Services (Post-Secondary Education) Award 2010 (currently $49,767/annum + 9.5% superannuation + 17.5% annual leave loading).
Duties and Responsibilities:
The main responsibilities of the Student Support Officer include:
- Taking, responding to and following up course enquiries as a priority;
- Contact potential students about enrolling, following them up and following our trusted adviser process.
- Discussing course and study requirements via phone, email or in person with course enquirers with the view to enrolling them;
- Processing student enrolments and issuing associated paperwork and communications;
- Proactively communicating with enrolled students to establish a positive connection via phone, email, text and in-person including proactively contacting students to encourage progress;
- Following up and liaising with students in relation to their study and progress needs, and updating records and issuing paperwork to reflect this;
- Responding to student queries within a timely and professional manner and updating student records accordingly;
- Providing technical and administrative support as needed to students in the use of the student portal;
- Coordinating and delivering student networking events and meetings including prospective student's events;
- Liaising with students and resolving matters of concern or complaints with students;
- Achieving student progress and course completion rates;
- Assisting Branch Manager with compilation of statistics and reporting.
Skills and experience:
The successful candidate will ideally have:
- At least a Diploma qualification in Business or sufficient experience equivalent to a Diploma qualification;
- At least 5 years' experience in student support, customer service or similar roles (preferably in an RTO);
- Excellent interpersonal, customer service, communication and organisational skills;
- Demonstrated attention to detail in administrative environments.
If this sounds like you and you satisfy all essential criteria we would welcome your application. Please ensure to send your CV and a cover letter addressing the selection criteria by Close of business Friday, 20th July, 2018.
Applications will be assessed on a first-in basis and only shortlisted applicants will be contacted.
Should you have any questions prior to making application please contact Priya Ghai (HR Coordinator) on 07 3112 2000.