Internal Sales and Customer Service Representative
This role best suits an individual who is capable of working in a dynamic customer and team focused environment.
Summary about this job
Sales Representatives/Consultants
Company: Scitek Australia Pty Ltd
Location: Sydney
Work type: Full Time
Salary: $50,000 - $59,999
Phone: +61-3-6961-1548
Fax: +61-2-6825-7963
E-mail: n\a
Site: n\a
Detail information about job Internal Sales and Customer Service Representative. Terms and conditions vacancy
****OVERSEAS Applicants Please Do Not Apply
- Great opportunity to join a highly motivated and successful team of experts
- Potential career starting point into our sales team
- Excellent remuneration package with performance rewards.
Scitek is an expert business with almost 30 years history in supplying technologies for electron microscopy, surface science, nanofabrication, chemistry and wider vacuum technology.
Our product portfolio includes world leading brands such as Pfeiffer Vacuum, Gatan, Vacuubrand, Raith and Heidolph. Our customers include research institutes, universities and general high-tech industry.
As an ISO 9001:2015 certified company, we strive to go above and beyond the supply of our products alone by taking great pride in offering a complete service and setting benchmarks in customer satisfaction.
Due to an internal staff promotion, we now require an additional Internal Sales and Customer Service professional to manage our customer interactions and support our field sales team.
Reporting to the Managing Director, the successful candidate will be responsible for performing a wide range of sales and customer support tasks. Your position is generally office based but you will be given opportunity to meet customers personally intra- and interstate.
Requirements to qualify:
- Previous (phone or field) sales experience, preferably within the scientific industry
- Have excellent communication skills both written and verbal, including professional and friendly phone manner
- Be highly organised and possess great attention to detail skills
- Be pro-active, motivated and ambitious
- Preferably have a university degree in a Science or Engineering discipline, ideally in surface science or nanofabrication related fields
- Have strong computer skills including Microsoft Office products
Your role includes, but is not limited to:
- First point of contact for inbound customer calls
- Outbound calls to existing as well as new customers, providing product and application advice, technical information and service support
- Outbound calls to assist our territory managers with quotation follow up
- Organisational and documentation support to the service department
- Maintain customer details within our CRM database
- Liaising with all members of the team to ensure customer satisfaction
- Processing of orders and follow up activities
This role best suits an individual who is capable of working in a dynamic customer and team focused environment.
If you believe you have the qualities Scitek is looking for, please send your application in confidence via the online form.