Sales Operations Specialist- Order Management

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Be responsible for the entry of all orders received by our customers and placing these onto our vendors in a timely manner.

Summary about this job

Analysis & Reporting

Company: Westcon – Comstor

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-8-6618-4686

Fax: +61-7-3916-1363

E-mail: n\a

Site:

Detail information about job Sales Operations Specialist- Order Management. Terms and conditions vacancy

  • Work as part of a great team
  • Work for a leading global company
  • St Leonards location, just a 10 Minute walk from the train station

Duties and Responsibilities

 

  • First point of contact for order processing and management
  • To proactively advise customers of outstanding requirements
  • To maintain exceptional customer service, and consistently strive to exceed customer expectations ( Reseller / Vendors)
  • Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
  • Use vendor’s portals and tools to place orders with our vendors in a timely manner.
  • Liaise with internal teams in order to process an order
  • Manage multiple inboxes to update and obtain information for processing
  • Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and Technologies
  • Ensure punctuality to all internal and external meetings
  • Dispute management – investigation and creations of credits in the system when internal error has occurred.

Skills and Experience

 

  • Previous experience in a data entry role.  Sense of urgency and willingness to use initiative.
  • General Knowledge in IT would be ideal.
  • Strong interpersonal skills; ability to build strong relationships quickly and effectively
  • Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
  • General computer literacy
  • Ability to use Office programs such as MS Excel, MS Word.
  • Familiarity with Microsoft Outlook
  • Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
  • SAP experience preferred but not required

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