Sales Operations Specialist- Order Management
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Be responsible for the entry of all orders received by our customers and placing these onto our vendors in a timely manner.
Summary about this job
Analysis & Reporting
Company: Westcon – Comstor
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-8-6618-4686
Fax: +61-7-3916-1363
E-mail: n\a
Site: n\a
Detail information about job Sales Operations Specialist- Order Management. Terms and conditions vacancy
- Work as part of a great team
- Work for a leading global company
- St Leonards location, just a 10 Minute walk from the train station
Duties and Responsibilities
- First point of contact for order processing and management
- To proactively advise customers of outstanding requirements
- To maintain exceptional customer service, and consistently strive to exceed customer expectations ( Reseller / Vendors)
- Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
- Use vendor’s portals and tools to place orders with our vendors in a timely manner.
- Liaise with internal teams in order to process an order
- Manage multiple inboxes to update and obtain information for processing
- Undertake continual training to ensure strong knowledge on Westcon – Comstor Vendors and Technologies
- Ensure punctuality to all internal and external meetings
- Dispute management – investigation and creations of credits in the system when internal error has occurred.
Skills and Experience
- Previous experience in a data entry role. Sense of urgency and willingness to use initiative.
- General Knowledge in IT would be ideal.
- Strong interpersonal skills; ability to build strong relationships quickly and effectively
- Excellent administrative skills with attention to detail, proactive follow-up and efficient time management
- General computer literacy
- Ability to use Office programs such as MS Excel, MS Word.
- Familiarity with Microsoft Outlook
- Understanding of and ability to apply pricing, Gross Profit, discounts, margin calculation
- SAP experience preferred but not required
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