Sales and Customer service co-ordinator

Summary about this job

Detail information about job Sales and Customer service co-ordinator. Terms and conditions vacancy

Sales & Customer Service Co-Ordinator

Based at our head office/boutique in Armadale - joining a vibrant, small & dynamic team with the opportunity for scope and development within the industry.

Nicole Fendel is an established jewellery & lifestyle label; importing and exporting product through wholesale, e-commerce and retail channels. 

We are looking for a person that is a sales & customer service champion.  You would be well organised, enjoy building customer relationships and managing the required administration to ensure great service for our customers.  You would embrace working with sales/customer service software and be proficient with Word and Excel.  Working in our busy office – the role offers a diverse range of activities and future opportunity for growth for the right candidate.

Your responsibilities will include (but are not limited to) :

• Wholesale/B2B sales support (to National Sales Manager and sales agents)
• Be the first point of contact for NF stockists
• Maintain and strengthen our customer relationships – through timely communication and administration, ensuring all customer needs are met
• Communicate promotional activity to our customers via phone and email
• Pro-Active business development and actively driving sales with wholesale accounts
• Sales Reporting
• Attend trade events such as industry trade shows (2-3 per year) – some may require interstate travel
• Payment follow ups
• New Stockists Enquiries
• Head Office Sales Showings
• Order Processing & Administration (B2B & B2C)
• General Administration
• Updating Data base
• Dispatch support during peak period
• Working with accounts team daily to monitor payment activity
• Support the boutique sales floor when needed

To see you succeed you must possess the following skills:

• Sales driven
• Great communication skills both written and verbal
• Organisational skills
• A highly-developed sense of customer service
• Previous customer service/sales experience in retail or wholesale highly regarded
• Ability to learn new software systems  
• Experience working as part of a team
• Excellent telephone manner
• Ability to multi-task

We can offer you:

• Opportunity for training, scope and development (working with a fast growing business from the ground up)
• Fun and Dynamic head office environment
• Generous staff incentives and rewards
• A passionate and rewarding role within the fashion and lifestyle industry

Please submit a cover letter with your application explaining why you think you would be the perfect candidate for this position.

Please note that only shortlisted candidates will be contacted.