Sales Operations & Customer Specialist

Summary about this job

Detail information about job Sales Operations & Customer Specialist. Terms and conditions vacancy

About Deloitte Solutions:

We are a start-up venture within the world’s largest and leading professional services firm. We are less than a year old and growing rapidly.

We are a B2B shopfront for accessing online 24/7 self-serve professional services in digital app form that companies could only previously access through traditional consultants and manual processes.

We are a pack of creators, curators and disrupters within the professional services industry.

Visit our shopfront at www.solutionsbydeloitte.com.au

We are wholly owned and backed by Deloitte Touche Tohmatsu Australia.

About the opportunity:

This is an opportunity to be involved in the early days of changing how a relatively conservative and traditional industry operates. It is an opportunity to redefine how clients of this industry are served and to reimagine and redesign this experience in collaboration with those very clients to create something new and exciting. It also represents a personal opportunity to grow and develop, taking on new and interesting roles and in many ways evolving the role rather than having it dictated to you.

About the work:

As our Customer and Sales Operations Specialist you will own and manage the end-to-end process and workflow for all customer and sales related queries and issues. You will liaise with any of the internal teams as required and manage the end-customer with a laser sharp focus on timeliness, resolution and experience.

Key responsibilities:

• Triage all inbound external customer enquiries to the appropriate teams
• Triage all inbound internal customer enquiries to the appropriate teams
• Own and manage all order fulfilment activities where appropriate liaising with other internal teams to support the fulfilment process
• Manage all customer enquiries through to resolution i.e. directly with customer if fulfilment related or indirectly through the appropriate teams if relating to sales, product, risk and compliance
• Engage with customers and their organisational functions to resolve fulfilment enquiries and issues
• Overall ownership of the Zendesk-based ticketing platform
• Be trained and maintain up-to-date knowledge on the back-end risk and compliance process to assist with any urgent or ad-hoc customer requests as part of the fulfilment process
• Be trained and maintain up to date knowledge of our salesforce and Zoura platforms administrator tasks to assist with any urgent or ad-hoc customer requests as part of the fulfilment process
• Be trained and maintain up to date knowledge of all active CRM systems connected to our business to assist Product, Sales and Business Development Managers with entry of customer, contact and opportunity information
• Provide needs-based support to the broader business as a general business analyst on high priority initiatives where additional resourcing is required

About you:

You will ideally have:

• Experience in being part of a successful start-up
• Experience providing help desk support for B2B digital products
• Experience in SAAS environments
• Experience with data driven digital products
• Experience in / or exposure to the professional services industry (i.e. accounting, business consulting, risk consulting, tax services, etc.)
• Effective cross-functional collaborator across Tech Support and Development, Marketing, Commercial, Inside Sales, Business Development and Product Management
• Exposure to Salesforce, Tableau, Qualtrics, Zendesk, and/or similar SAAS tools
• Strong written and verbal communication

About us: Deloitte Culture

We pride ourselves on having a team of diverse, high performing professionals who are talented, supportive, inclusive and social - they are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent & exceptional Deloitte experience globally.

Next steps

If this sounds like the role for you, please submit an application directly. If you have any further questions please contact Suzanne Dunne from the Talent team on