Customer Success Manager
Customer Success Manager. Based in Sydney. Subject matter expert for new & existing customers
Summary about this job
Account & Relationship Management
Company: Johnson Controls
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-2-8472-9268
Fax: +61-2-6723-8639
E-mail: n\a
Site: n\a
Detail information about job Customer Success Manager. Terms and conditions vacancy
The Company:
Johnson Controls is a global diversified technology and multi industrial leader serving a wide range of customers in more than 150 countries. Our 135,000 employees create intelligent buildings, efficient energy solutions, integrated infrastructure and next generation transportation systems that work seamlessly together to deliver on the promise of smart cities and communities. Our commitment to sustainability dates back to our roots in 1885, with the invention of the first electric room thermostat. We are committed to helping our customers win and creating greater value for all of our stakeholders through strategic focus on our buildings and energy growth platforms. For additional information, please visit www.johnsoncontrols.com or follow us @johnsoncontrols on Twitter.
What you will do:
This is an exciting opportunity to join our team based in Sydney. As a Customer Success Manager you will work as a traffic subject matter expert for new and existing customers; responsible for identifying and implementing traffic driven business solutions to assist in driving customer revenue. You will work closely with sales and operations teams to deliver mission critical insights for our customers and to drive continual ROI on ShopperTrak’s systems and services.
This role’s focus is to understand customers’ opportunity as presented in a data analysis, qualify the opportunity based upon the customer’s expressed business challenges, and jointly build a plan to drive results. This role also has a focus on change management and how to not only present the plan, but assist, where requested, in implementing the plan to the customer’s organization. Finally, this role assists the Manager to provide leadership to key contacts and within the company as assigned.
What we look for
Required
- Education: BS/ BA required
- Six or more years of account management, customer service, or business experience
- Proficiency in Microsoft Office applications (Word, Excel, and PowerPoint)
Preferred
- MBA preferred.
- Retail industry experience preferred – at the store or corporate level.
- Exceptional oral and written communication skills, including presentation skills
- High degree of critical thinking skills
- Customer-focused
- Ambitious, able to work independently, able to organize workload efficiently
- Results-drive with excellent follow-through
- Able to travel up to 50% of the time
- Proven sense of urgency in competing daily tasks and meeting deliverables
How to Apply
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