IT Account Manager

Summary about this job

Detail information about job IT Account Manager. Terms and conditions vacancy

• Great Incentives and Opportunities
• Great team and company culture
• Backed by an ASX Listed Organisation

ABOUT US

• R & G Technologies is a Brisbane based ICT services and consulting firm, who specialises in the delivery of outsourced ICT solutions to businesses on a national scale. Widely considered as one of the leaders in the Queensland based ICT market, our mission is to provide our clients the best possible ICT experience, while heavily focusing on internal culture, celebrating our successes by giving back to the team and having company reward structures and investing in the personal development of our staff. 
• Recently acquired by an ASX Listed Organisation we're currently going through rapid national expansion.
• We pride ourselves on being a relationships company first, and a technology business second.  As a result of our growth, we are seeking passionate, client-centric individuals, who hold these beliefs sacred to join our Brisbane based team.

THE ROLE

Reporting to our Head of Client Care, you will be responsible for client retention and organic revenue maximisation through your account base.

Your duties will include:   

• Building strong, meaningful business relationships with the key stakeholders within your accounts - Become their trusted advisor and their advocate within our business.
• Regular onsite/over the phone engagements with key stakeholders, facilitating outcomes to the following scenarios by leveraging the appropriate technology team resources as needed: -
  • New business technology-based needs or challenges
  • Existing business technology-based needs or challenges
  • Project delivery issues
  • General service delivery issues
  • Billing queries
• Maximising organic account revenue by: -
  • Assisting the in the formulation of an annual IT roadmap for your client base by identifying and relaying the client’s critical business objectives and challenges to the assigned Virtual IT Manager/Technology Consultant.
  • Driving the progression of the annual IT roadmap by regularly revisiting the roadmap with the client on a quarterly basis.
  • Working with the nominated Virtual IT Manager & Service Delivery Manager to ensure effective lifecycle management of items which fall under the guise of our engagement with the client (Hardware/Warranties, Software/Licensing, Contracts, etc).
  • Identify cross-sell opportunities throughout your accounts base by completing and reporting on an annual cross-sell gap analysis.
• Regularly update and track all potential project/revenue opportunities via Sales Force.
• Attending/assisting with Quarterly Service Delivery Meetings (Facilitated by our SDM).
• Continually striving to create and deliver an amazing customer experience by adhering to R&G’s vision and core values.

REQUIREMENTS

• Minimum 3+ years in a similar role within the technology vertical – MSP experience preferred.
• Open driver’s license with access to a reliable vehicle.

PERSONAL ATTRIBUTES

• Business acumen: the ability to facilitate win-win outcomes - represent the client’s best interest without being detrimental to our business
• Integrity: while there is an expectation around the generation of project/opportunity revenue, misleading the client or our business to achieve this outcome will not be tolerated    
• Diplomacy: ability to demonstrate patience and understanding
• Flexibility: willingness to go above and beyond
• Maturity and professionalism
• Organisational: time management, prioritise to meet deadlines
• Self-motivating: ability to work independently with minimal supervision
• Ability to work effectively in a team
• Perfectionist: attention to detail
• Customer focused: possessing the desire to give our customers the very best experience
• Positivity and creativity: the ability to look at a difficult situation and develop creative outcomes

If you possess the above experience and qualities, which we hold sacred, then apply now.

This position is currently located within Brisbane Technology Park, Eight Mile Plains, however, you will be required to travel to and work from our Fortitude Valley office from time to time.