Customer Liaison

Summary about this job

Detail information about job Customer Liaison. Terms and conditions vacancy

• Engage large customers & retailers in the dynamic energy industry
• Utilise your talent building relationships with our customers and be rewarded
• ASX top 100 company within a stunning Southbank location

• Exciting position engaging large customers and retailers in the ever-changing energy industry
• Utilise your talent building relationships with our customers and be rewarded

AusNet Services is a leading energy delivery service company that owns and operates Victoria’s largest network of electricity and gas infrastructure.  At AusNet Services, you’ll be part of an adaptable, high-performing team that’s always looking for better ways to do things, and you’ll be offered the support to develop your talents and advance your career.  Our communities’ energy needs are changing – and we’re changing to meet them. So when you work for us, you’re shaping the energy future of our communities.

What you will be delivering

Victorians are changing the way they consume and generate energy and if anything customers are becoming more confused about where their energy comes from and how to control it.  We want to ensure that AusNet Services well positioned in the energy chain – visible to our customers where needed and supporting them where not.  We want a deep understanding of the current & future needs of our customers so that we can deliver a seamless experience. 

This role will be at the forefront of managing relationships with other players in the ‘energy chain’ – including retailers and others as needed, and secondly working with business owners to develop proactive relationships with Commercial & industrial customers.

The successful candidate will have a deep customer focus, issues resolution & relationship building.

Duties:

• Form strategic relationships that can improve our delivery to the end customer
• Understand the customer issues and prioritise areas for improvement with other players in the energy chain
• Be part of the team that influences how we construct our customer journeys
• Work at all times to make the world simple for our customers. 
• Be innovative and creative in customer thinking. 
• Assist with the development of business strategies, guidelines & principles and business cases
• Understand the issues facing each customer and the objectives of the business owners in these relationships 

What we like about you           

• Customer centred thinking balancing the needs of the business
• Excellent communication/presentation skills and some ability to understand technical concepts
• Sophisticated relationship building & management
• An ability to make the complex simple
• Some understanding of Victoria’s energy networks and regulatory frameworks would be desirable
• Must have a current drivers’ license

What you will enjoy

• A friendly, diverse and supportive team environment focused on achieving results
• Access to Social Club and community based support activities
• A wide range of employee benefits such as salary sacrifice options & Private Health Discounts
• A company that supports work and family commitments that is underpinned by values and policies that promote diversity and inclusiveness
• On-going development and career opportunities
• Plus More!

After submitting your application, you may receive an email invitation to complete an online video interview. The only things you require are;

An internet connection, a webcam and a microphone (smart phone or tablet).Please note that these items may already be in-built in your computer, and are the same as you would use to do a Skype video call or similar.  Video interviews give us more flexibility in our initial hiring process and offers you a chance to provide a more personal impression of yourself.

Please note: offers will be subject to background checks such as (but not limited to); National Police Check, Work Rights checks and for some positions Driver History checks, Medical and Drug & Alcohol testing.

Interested candidates are informed that no recruitment agencies have been briefed on this role. Your best means of applying is to AusNet Services directly.

The information provided by you as part of AusNet Services’ recruitment process generally (‘Personal Information’), is collected for the purpose of evaluating and responding to your job application.  We may disclose your Personal Information to AusNet Services’ related entities.  We may also retain your Personal Information on file for the purposes of communicating with you in relation to job opportunities available at AusNet Services in the future unless you advise us that you do not wish to be contacted.  For further information please refer to our Privacy Policy via http://www.ausnetservices.com.au/Listing/UtilitiesMenu/Privacy.html.

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