Sales & Customer Service Representative

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Transfer your sales backgrounds into the funeral industry. ASX 200 listed company.

Summary about this job

Sales Representatives/Consultants

Company: InvoCare Australia Pty Limited

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-4788-4306

Fax: +61-8-4766-9675

E-mail: n\a

Site:

Detail information about job Sales & Customer Service Representative. Terms and conditions vacancy

We currently have an opportunity for a Sales & Customer Service Representative to join our dedicated team at Northern Suburbs Memorial Gardens and Crematorium located in North Ryde which has held a special place in the lives of the families on Sydney's North Shore since 1933.

It is a sanctuary where family and friends can come to reflect, honour and pay tribute to their loved ones in a tranquil, calming environment. Our gardens' natural, landscaped beauty is maintained by dedicated and highly trained staff.

This is a great opportunity for an individual who is looking to transfer their skills from a sales background into the funeral industry and apply some strong values around care and empathy.

Working within the funeral industry allows you great career satisfaction and offers a sense of reward through the care provided to communities and families.

Being the first point of contact for families and the community, you will be responsible for delivering exceptional customer service and sales by being the expert matter on our sites, products and services. This will be achieved through:

  • Presenting product and service options to clients with sensitivity in the sale of cremation, products and services respecting individual family's needs and wishes.
  • Respecting individual family's needs and wishes and working hard to find them their best solution and in parallel to achieve sales targets and expectations.
  • Provide exceptional customer service by responding to general enquiries in the park such as memorial look-ups, raising work orders for maintenance of sites and at all levels of contact with external and internal customers, by telephone and face-to-face.

The successful candidate will have:

  • Previous sales experience in a service driven organisation working towards KPI's and targets
  • A focus on customer service and collaborative business relationships.
  • Ability to display compassion and empathy.
  • Ability to build rapport and trust with customers in an honest and ethical manner.
  • Resilience is a MUST – we want candidates who are focused, committed and passionate.
  • Ability to prioritise and multi-task working with a busy schedule
  • Ability to maintain confidentiality and discretion
  • High attention to detail
  • Computer skills in Word and Excel – word processing and spreadsheet; and general computer competency

Whilst the above skills are important, the successful candidate MUST be comfortable with working in a sensitive environment where you will be exposed to grief and the expression of it.

The role will require you to work with families in organising cremation and memorialisation for their loved one in a "pre-need" or "at-need" capacity. As such, it is ESSENTIAL that you are comfortable with discussing this.

In return, you will receive a salary with a generous commission structure and a career satisfaction that no other job can offer.

If this sounds like your next career move, please apply now.

InvoCare is an Australian owned company and industry leader in the Funeral Sector. We own and operate numerous funeral homes, cemeteries and crematoria's across Australia, New Zealand and Singapore. We are committed to the delivery of customer service to our clients.

* As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.

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