Builder Account Manager

Summary about this job

Detail information about job Builder Account Manager. Terms and conditions vacancy

The primary role of the Builder Account Manager is to manage and coordinate client (builder) expectations and relationships.

It is the Builder Account Manager's responsibility to ensure that the organisation provides a dedicated point of contact for builders in the assistance of establishing the Delos Welltek program into the builder’s core business and operations.

Through the Builder Account Manager all initial phase coordination will be performed including:

• The initiation of a project steering committee
• Co-ordination of builder launch times (work with Sales and Marketing Manager)
• Co-ordinate of marketing materials (work with Sales and Marketing Manager) 
• Co-ordinate of sale materials (work with Sales and Marketing Manager)
• Help co-ordinate supplier agreements (work with Purchasing Manager)

Post the initial set up of a builder, the account manager will continue as the main point of contact for the builder(s) and will help to:

• Manage builder issues (e.g. late deliveries, incorrect stock delivery, etc)
• Assist in coordination of project product supply
• Co-ordinate on going up skilling of builders internal team
• Providing offering of new product etc. 
• Co-ordinate joint marketing collateral within Delos guide lines and parameters.

To ensure the Builder Account Manager has sufficient understanding of issues specific to their builder it is intended that they will, during the initial phase assist the 4PL company in performing QA audits and the commissioning of the system.

Builder Account Manager Job Duties

• Work directly with the builder to develop appropriate product roll out time lines
• Establish relationships with relevant management groups within the builder organisation
• Provide ongoing support to the builder to ensure the relationship is of the highest quality and any arising issues are addressed in a professional and timely manner.
• Provide assistance in the development of builder specific training and marketing materials.
• Drive coordination of the development of joint marketing collateral
• Maintain up to date knowledge of builder workings, strategies and procedures
• Maintain up to date knowledge of Delos Welltek offerings, both product and services, to ensure builder to taking full advantage of the resources available to them.
• Maintain and track QA of builders, provide assistance in the implementation of appropriate QA procedures
• Provide initial support to the 4PL company to ensure face to face experience with the end user is paramount and specific issues that may be associated with the builder are appropriately addressed.

Key relationships:

• Reports to Operations Manager and Marketing Manager
• 4PL – ensuring seamless commissioning of the builder specific home, including where new product is developed by that builder (new home layouts, smart systems, etc)
• Product Development – ensuring the builder is up to date with new product offerings 
• Operations Manager – Ensuring that builders operations are in line with Delos Welltek company strategy. Maintaining clear guidance on services and product available 
• Marketing Manager – ensuring builders marketing remains within guidelines and that Delos Welltek is able to provide assistance wherever and whenever necessary.
• Training Manager – Ensuring that builders training needs are maintained and areas of additional training requirements are recognised and addressed.
• CFO – maintaining economies of scale, any builder specific discounts, other potential items of financial implication that may arise from time to time.

About Delos

Delos helps create spaces designed to actively contribute to human health, performance and wellness by marrying the best innovations in technology, health, science and real estate.

Delos is transforming our homes, offices, schools and other indoor environments by placing health and wellness at the centre of design and construction decisions. More than eight years ago, Delos identified the need to bring building science and health science together, beginning a groundbreaking dialogue with academic and medical thought-leaders on how our buildings and indoor spaces can be a vehicle to enhance human health and wellbeing. This ultimately led to the creation of the International WELL Building InstituteTM  and its WELL Building StandardTM .

This meaningful exchange of ideas and innovative thinking has led Delos to discover an untapped opportunity to innovate wellness intelligence. To address market demand specifically for ‘wellness homes’, Delos set out to apply its leading research platform to the residential sector. The result? The DARWIN by DelosTM ecosystem, a completely new global offering that is being launched in the Australian market.