Customer Activation Consultant

All vacancies of AustraliaSalesCustomer Activation Consultant

Be part of an incredible new venture within a fast paced revolutionary Education and Learning business!

Summary about this job

Sales Representatives/Consultants

Company: Cluey Learning

Location: Sydney

Work type: Full Time

Salary: n\a

Phone: +61-2-3179-4490

Fax: +61-7-5654-2934

E-mail: n\a

Site:

Detail information about job Customer Activation Consultant. Terms and conditions vacancy

About us:
 
At Cluey, we have built an integrated online technology and education tutoring solution that is revolutionising the way school students learn. 

To see how it works copy and paste the following link into your browser: https://clueylearning.com.au/how-it-works/

This is a world first – combining digital curriculum, an adaptive online learning platform, a live real-time personal Tutor connected with audio and video, utilising a virtual whiteboard.  And our data and learning analytics empowers our Tutors and students to know exactly what they need to focus on in order to achieve significantly improved academic results.    

The Role: 

Our Customer Activation Consultants are responsible for supporting parents, students and tutors in understanding Cluey’s service and support structure. In consultation with parents and students, they recruit the right students into the right learning programs and match them with the right Cluey tutor. With highly developed verbal and written communication skills, they champion Cluey’s value proposition to drive growth, while gathering feedback to provide insights and recommendations to optimise Cluey’s marketing and service strategy. 

This person represents the Cluey brand in a manner that ensures customer engagement through a seamless, flexible and easy student activation process.  Parents and students are not locked into long-term contracts – they use our services as and when needed.  Which means we are resolute in our focus on delivering ongoing customer value and satisfaction. 
 
What we are looking for:
  • Significant experience in a consultative sales and/or sales support environment, preferably in education or similar service areas
  • Strong business acumen in identifying business opportunities by gathering customer intelligence supported with extensive knowledge of sales concepts and techniques
  • Strong interpersonal communication and negotiation skills
  • A consultative approach to addressing customer needs
  • The ability to adapt communication style to maximise the quality of conversations with prospective customers
  • An aptitude for using data effectively to provide customer insights and make recommendations to enhance the marketing and acquisition funnel
  • A proven track-record in delivering results in a dynamic business service environment
  • The ability to work effectively in an omnichannel environment
  • A proven talent at building and developing relationships with both internal and external stakeholders
  • Prior experience and success in a customer retention-driven sales environment – ability to deliver customer outcomes which result in repeat interactions with the service
  • Experience or desire to work in a fast-paced, start-up environment
What you will be responsible for: 
  • Managing a pipeline of inbound leads and enquiries
  • Delivering growth-based business outcomes - both new business (activation) and return business (re-activation)
  • Maintaining high customer satisfaction levels to deliver on business retention goals
  • Identifying gaps and opportunities in existing business processes and/or service
  • Gathering and effectively communicating customer feedback to drive continuous improvement
  • Working with the Marketing team to deliver brand, communication and value proposition consistency
  • Building and embracing a customer-centric and team culture

Thinking about joining Cluey? Here’s a little bit about us... 

We are completely revolutionizing the Ed-Tech industry, which is one of the hottest growing tech fields in 2018! Our company has already raised more than $10M and is backed by Quartet Ventures, a boutique Australian Venture Capital firm, whose team has invested in and co-founded some of the most successful education organisations in Australia. Our Executive team has a proven track-record of investing in and bringing to IPO over 13 companies globally in Australia, the United States, the UK, Canada, and South Africa. We are passionate about Education and Technology because ultimately, we believe that learning changes lives!
  
The benefits:
  • Large Open-Office Space right next to Circular Quay, in Sydney’s CBD
  • Flexible work environment- we understand that you have a life to live!
  • Amazing work culture!
  • The ability to actually OWN your work andContinue your career!
  • Build a company that will change lives!

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