Customer Acquisition Manager

Summary about this job

Detail information about job Customer Acquisition Manager. Terms and conditions vacancy

Australia Post is changing at an incredible pace. In the Business and Government department, we’ve integrated technological services that help large organisations and government departments adapt in an increasingly digital world without relegating on our historically successful offering of parcels and mail - all of which helps move Australia forward.

And we’re only getting started.

Nowadays, our plans are to lead the enterprise, business and government service space by encompassing our full range of products. And to get there, we’re on the lookout for ambitious people to join our truly diverse team. Working within a start-up culture that’s backed by all the resources Australia Post provides, the opportunity to innovate and push boundaries to improve services for all Australians is ready and waiting.

What’s the job involve?

You will be leading a team of Customer Acquisition Specialists to identify and specifically target and win contracts with customers for whom there is currently low share of wallet, lost or customers will no known relationship with Australia Post. In this role you will be expected to perform as an expert Customer Acquisition Specialist, particularly on significant bids, with the ability to win work across the full Australia Post Group Portfolio.

The customer portfolio will consist of existing (low share of wallet) and prospective customers that have been identified as high value contract acquisition opportunities. Within the portfolio, you will pursue a targeted list of sales opportunities across the following categories:

The team will Identify, qualify, propose, negotiate and close new business opportunities as well as cross sell and upsell products, services and solutions to customers with low share and high potential and will be accountable for driving growth of AP products and services.

The key challenge and opportunity for the Customer Acquisition function is to build out the relevant acquisition strategies and identify opportunities with customers with low or no Account Management or win back lost customers. You will be required to set the priorities for this team and lead them to achieve the revenue targets set for the Customer Acquisition team.

What it’s like to work here?

For you, it means you'll do great work, learn from the best and develop a career within a robust and well-invested but empowering and creative environment. We all work hard – we're working on major challenges, after all – but we also recognise that you have a life outside of the office, so we provide flexible conditions that enable you to grow whilst enjoying genuine work life balance.

We’re looking for someone with: 

• Extensive experience designing and implementing customer acquisition strategies for organisations across differing phases of the engagement lifecycle (e.g. new customers, existing customers, and customers lost to competitors).
• Strong track record of meeting and exceeding sales targets, particularly where no prior relationships exist.
• Significant experience selling complex B2B solutions to large customers including identifying, qualifying, proposing and closing sales opportunities.
• Strong proposal writing and delivery experience.
• Demonstrated commercial acumen.
• Ability to open communication streams and establish account relationships where none currently exist.
• Extensive experience building long-term trusted advisor relationships with Senior Executive stakeholders (internal and external) and the ability to influence these stakeholders.
• Ability to navigate across the internal stakeholders within the organisation to position Australia Post to achieve its objectives.

We see our culture just as important and therefore the successful candidate will display:

• Excellent decision making ability.
• Highly driven with a passion for results.
• Be service focused in everything they do.
• Are willing to take on feedback and strive for continuous improvement.

Technical skills are important, however they are not everything.

Benefits & Culture:

We believe a diverse and inclusive workplace brings out the best in our people. We encourage applications from people of all ages, nationalities, cultures and disabilities. A career at Australia Post Group can lead down many paths and we are passionate about offering a supportive, inclusive culture, competitive compensation and flexible working conditions that enable you to develop whilst enjoying genuine work life balance.

To register your interest with our passionate careers team, please apply and remember to upload your details and your most recent resume.