Retail Executive

Summary about this job

Detail information about job Retail Executive. Terms and conditions vacancy

• Minimum of 3-5 years of relevant experience in a fast-paced retail environment
• Demonstrates personal ownership and accountability
• Excellent time management, planning and organization skills

KEY RESPONSIBILITIES

• Partner with and support store daily operation to ensure shops are smoothly operated daily and consistency across the chain, coaching and monitoring execution level across stores, regular updating of store operation SOP and operation manual
• Supporting new project development, including all stores openings but not limited to, ordering of supplies, creation of training tools and reference guides etc.
• Prepare weekly and monthly reports, including but not limited to, retail operation report and competitor report, store performance analysis, KPI benchmarking
• Draft/Propose store incentive and manage shopping mall promotion updates, assist Retail Manager for the communication and execution
• Plan/Organize retail meeting, follow up matters or issues arisen from Retail Meetings
• Store request summary and feedback to supporting functions(Internal & External)
• Prepare and handle payment requisitions/ invoice/ repair form/ manual ticket printing promptly and efficiently, monitor and control department T&E
• Uniform and business trip management for operation team

• Represent the Brand – Generate and execute new ideas to set our brand apart & ensure delivery of transformational customer experience to every customer.
• Take ownership to maintain a high standard of store environment including daily cleaning, interior store maintenance, furniture, fixtures, upholstered items, lighting…etc.
• Ensure operational standard are aligned with the brand vision and maintain the integrity of the brand
• Partner with Store Managers to resolve customer service issues, particularly in the areas of product damages, repairs, exchanges/transfers, dry cleaning, courier service, etc.
• Drive the Business & Deliver Results –Ensure disciplined, business-focused management of inventory levels and store expenses (i.e.  supplies and packaging, maintenance, paid-outs, vendor billing & reconciliation)
• Manage workload with agility, prioritizing effectively and making decisions that positively impact every customer experience

EDUCATION, PRIOR EXPERIENCE AND SKILLS NEEDED

• Minimum of 3-5 years of relevant experience in a fast-paced retail environment
• Understanding of store operations (POS, inventory, policies & procedures) a plus
• Excellent verbal and written communication
• Highly collaborative style and ability to understand and synthesize the needs of various stakeholders
• Excellent time management, planning and organization skills
• Strong problem solving ability
• High self-motivation and ability to take initiative
• Demonstrates personal ownership and accountability
• Highly proficient with Microsoft Excel and PowerPoint