Human-Centred Experience Designer

Summary about this job

Detail information about job Human-Centred Experience Designer. Terms and conditions vacancy

About the opportunity

Greenhouse

The Deloitte Greenhouse is a global market leading offering that uses innovative and collaborative approaches to deliver accelerated solutions to our clients’ most complex and adaptive challenges. Greenhouse sessions disrupt conventional thinking, spur creativity, bring about new perspectives, and lead to tangible and meaningful commercial solutions. The Greenhouse integrates capability and expertise from across the Deloitte business (local and global), with design thinking and facilitation tools in a specialised physical environment, creating exceptional client experiences

Key responsibilities include:

• Building, design and execute end to end Greenhouse Experiences that engage clients cognitively, physically and emotionally.
• Working with the Business Designer, who sets the strategic direction and commercial outcome of the lab, to integrate local and global Deloitte subject matter experts to build the experience and provide diverse perspectives.
• Setting goals and regularly checking in with the Director to assess progress towards goals. Aim to continually develop self and represent the Deloitte Greenhouse brand within the firm.
• Work with the Business Designer to build custom and codified labs using human centred design thinking methodology and Greenhouse signature experience methodology.
• For all labs (experiences), work closely with client teams to define the session objectives, desired outcome Clients POV, Deloitte’s POV, session inputs and participants
• Integrate content experts to the Lab design and tap into internal and external Deloitte subject matter experts.
• Deliver Labs - for select, top tier accounts
• Work with the Business Designer taking their direction in executing the set strategic approach in an end to end client lab experience. Ensure post-Lab documentation accurately reflects key insights and strategic recommendations moving forward.
• Work with the lab team to ensure all lab material is codified and documented so that it may be deployed on an ongoing basis with consistency.
• Promoting lab sessions when interacting with account teams in support of the team’s goals.
• Working collaboratively with the local team members, promoting teamwork and high quality deliverables.
• Researching and testing creative / innovative approaches that could be leveraged in the Greenhouse.

About you

The Greenhouse Experience Designer will have strong human centred design skills and design thinking experience which can be synthesised into innovative experiences in our Greenhouse environment. Working closely with the Business Designer, the Experience Designer will develop deep knowledge of existing lab offerings and custom design new lab offerings and approaches, guiding the experience design of labs and delivering exceptional and consistent Greenhouse experiences.

You will have:

• The ability to apply creativity and design thinking to help achieve outcomes for the firm and its clients
• Be proactive in suggestion of creative ways to deliver lab content
• The ability to effectively communicate and connect with senior stakeholders and Partners
• Well-developed analytical skills - ability to synthesize group discussions into concise / concrete bullet points and help steer abstract dialogue into actionable themes.
• Have the ability to work collaboratively and contribute effectively
• Have excellent presence - Highly skilled in verbal, written and interpersonal communication
• Have sound judgement in managing risk - knowing what and when to escalate issues to the Greenhouse Director.
• Have relevant tertiary qualifications or equivalent work experience
• Have human centred design experience - preferably in B2B

About us: Deloitte Culture

We pride ourselves on having a team of diverse, high performing professionals who are talented, supportive, inclusive and social - they are at the heart of our success. Our aim is to ensure that all our people feel comfortable to bring their whole selves to work, and as a result, create a workplace that encourages the true spirit of 'And different'.

From day one you’ll be considered part of the Deloitte community and our development and career progression framework will help you develop the skills and capabilities you need to succeed - in every sense of the word.

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent & exceptional Deloitte experience globally.

Next steps

If this sounds like the role for you, please submit an application directly. If you have any further questions please contact Suzanne Dunne from the Talent team on