Quotation & Order Management Manager

Summary about this job

Detail information about job Quotation & Order Management Manager. Terms and conditions vacancy

Outotec is an award winning global company providing technological solutions and equipment to the mining and minerals industries. As the global leader in minerals and metals processing technology, Outotec has developed several breakthrough technologies which are used by the world’s largest mining companies. Outotec has built over decades a reputation of quality, reliability and industry excellence.

Outotec South East Asia Pacific (SEAP) is currently seeking a self-motivated and results driven individual to lead our Spare Parts, Quote and Order Management operations. We are looking for someone with highly demonstrated interpersonal skills, drive to achieve key performance metrics and with a customer centric mindset. This is a strategic role within Outotec and will be based in Perth.

The Manager Quotation and Order Management is focused on developing and executing a highly responsive operation, ensuring the expectations and requirements of our customers are our first priority.

In this role you will be supported by our local technical support and global operations team, who will work together with you to deliver an excellent customer experience.office sales support, who will work with you to deliver a consistent message and quality solution to the customer.

As Quotation and Order Management Manager, you will:

• Manage and develop Spare Parts Quotation and Order Management operations
• Manage resourcing and ensure that team competencies match with the role specific requirements and develop them accordingly
• Ownership of customer experience and responsible for continuously improving it in quotation and order management operations
• Customer Communications
• Quote & order backlog management
• Responsible for efficient operative performance follow-up (daily/weekly/monthly execution practices), corrective actions and related reporting
• Ensure spare parts quotations and agreement packages fit customer needs and Outotec policies
• Provide adequate information to support efficient Order Execution process
• Ensure that Outotec global processes and SP operating model, governance, roles and responsibilities are in place in the unit
• Responsibility of operational working instructions for team

To succeed, you will need:

• Strong customer / customer business understanding and customer service mindset
• Leadership and management skills, including prioritization and decision making
• Highly demonstrated interpersonal skills
• Proven experience in leading a successful team located at various locations
• Knowledge of quotation and order management operations
• Strong understanding of transactional commercial terms and local customs and tax procedures
• Fluent verbal and written English
• Collaboration with external and internal stakeholders
• Negotiation and influencing skills
• Change Management skills
• Analytical & Conceptual thinking
• Outotec business understanding and detail Spare Parts business understanding
• Business development and performance improvement
• Good understanding of SAP and Dynamics
• SAP experience is preferred but not essential
• Basic understanding of relevant technologies
• Can do -attitude

This is a key role within the business and if you thrive on a challenge and want to make an impact to our global fast paced business, then APPLY NOW  by close of business 10 August 2018. Please apply by clicking on the link below ( applicants will only be considered when applying through Outotec website):

https://app.outotec.com/hr/applications.nsf/paOpenJobs?ReadForm&UI=New

Please note interviews may commence prior to the closing date.

No recruitment agencies please.