Client Success Executive
Responsible for managing client accounts providing outstanding levels of service and effective on-boarding, training and development of our clients.
Summary about this job
Account & Relationship Management
Company: Private Advertiser
Location: Sydney
Work type: Full Time
Salary: n\a
Phone: +61-7-7823-7462
Fax: +61-3-6525-5305
E-mail: n\a
Site: n\a
Detail information about job Client Success Executive. Terms and conditions vacancy
Client Success Executive
Perfect Portal is an exciting Global Software Company based in Sydney, and the UK.
We are expanding our Sydney Team and are looking for a Client Success Executive.
Position Objective
As a Client Success Executive you will be responsible for managing our AUS clients.
RESPONSIBILITIES
You will be responsible for the effective ‘on boarding’, training, development and success of Australian clients. The role will primarily be focused on maximising penetration of our software services within new and existing clients through phone calling, emailing, webinars, training and face to face meetings.
You will also be responsible for monitoring client usage, identifying potential issues and developing plans to prevent or resolve these.
You will also demonstrate new features, products and add-ons to clients with poise. Achieve individual and team targets. Use Salesforce to co-ordinate and record details of client visits and build ongoing relationships with clients and business partners and arrange testimonials and referrals.
Key selection criteria
- Your commitment to exceptional customer service, building relationships and continual improvement will see you win in this role. You will be a highly positive individual who thrives in a high achieving, fun and fast paced environment and will bring to our team your ability to:
- Thrive on meeting deadlines
- Travel to visit clients, attend marketing events and team training activities.
- Use your experience together with your understanding of law firms and the common areas of law they practice to help clients get the most out of their software investment.
- Commit to ongoing learning of the Software features and benefits to develop and maintain your product knowledge.
- Ability to work effectively both individually and as part of a small team.
- Be a highly organised and self-disciplined team member.
- Have a professional approach and positive attitude to your work
- Communicate clearly and precisely, both verbally and in writing.
- Present with flair and poise.
- Have excellent attention to detail.
- Possess a friendly and patient disposition.
- Be empathetic and a good listener.
- Enjoy problem solving.
- Have flexibility towards a wide variety of tasks.
- Computer literate, including Microsoft Word, Excel, and PowerPoint.
- Experience working with Salesforce CRM would be advantageous.
- General understanding of the Legal and Conveyancing industries.
- 6-12 months experience in a similar role would be advantageous, however this is not essential for the role.
- Full driver’s license
- Terrific benefits - monthly massages, fresh fruit, coffee, tea & breakfast is supplied daily
- A fantastic culture - open communication, great work/life balance, a high performance, and friendly work environment
- Rewards & recognition - probation celebrations, all-staff birthday and service anniversary celebrations and referral schemes
WE are a young and vibrant company who can offer you a genuine career. This is a great opportunity to be a part of our dynamic and motivated New Business Team.
If this sounds like the perfect role for you then we would love to hear from you! Job Type: Full-time