Member Engagement Consultant

Summary about this job

Detail information about job Member Engagement Consultant. Terms and conditions vacancy

• Be the face of an iconic Queensland company
• Full-time, contract opportunity in Rockhampton
• Opportunity to earn monthly and 6 monthly bonuses!

About RACQ

RACQ exists to make a positive difference to the lives of our 1.7 million members now and into the future. We embrace the value of a vibrant, diverse and inclusive workforce where the backgrounds, perspectives and life experiences of our employees help us innovate, make better business decisions and better serve our members. We live our values of generosity of spirit, being of service, inspiring trust and dedication to excellence and have a real sense of pride in what we do.

Join us during an exciting time of growth. Our vision to create a new force in banking for Queenslanders has further broadened our range of products and services which includes roadside assistance, insurance, travel and lifestyle. 

Come and join the fantastic team at RACQ Rockhampton! Engage with our members to provide a total brand experience that delivers tailored solutions across a range of core products and services. You must be able to adapt quickly to change and provide exceptional customer service across a range of different channels (i.e. face to face, phone, email and click-to-chat).

• Rockhampton Store located in Red Hill Homemaker Centre
• Full-time hours, rostered over a 5-day working week
• Availability required Monday to Friday 8:30am to 5:00pm
• Contract opportunity until April 2019, with possibility of extension
• Opportunity to earn bonuses each and every month!
• Commencement rate is $25.06p/h, increasing to $27.24p/h (plus super)
• Full-time training provided for up to 10 weeks, including 3 weeks in Brisbane - accommodation and travel expenses paid for by RACQ

• Determine, understand and deliver on our members needs
• Create an open, engaging environment where members feel at ease
• Promote RACQ products and facilitate referrals to specialist staff
• Contribute to the achievement of service standards in a multichannel environment, including face-to-face and via phone, email and click-to-chat
• Maximise opportunities to achieve team and individual KPI’s
• Live the RACQ values and continue to build on our strong reputation 
• Ensure your personal presentation is of a high standard in line with our uniform policy as the face of RACQ

• Sales and/or customer service experience in a retail or call centre environment
• Team players who are committed, reliable and positive
• Strong listening skills, an engaging communication style and proven ability to determine your customers’ needs
• Attention to detail and accurate data entry skills, while working in a fast-paced, structured environment
• Adaptable and accepting of change

 
Benefits

• Campus work environment with onsite-parking and café
• Free Roadside Assistance and up to 25% off RACQ insurance products
• Access to health and wellbeing benefits, including Employee Assistance Program, yoga, fitness bootcamp and more!
• A wide variety of travel, accommodation, retail and automotive discounts
• Work for an organisation that is always striving to do better and be better
• Be part of a diverse team with a learning culture

 
How to Apply

Apply directly online and attach your resume and cover letter. Please note, we do not accept third party or emailed applications.

Applications close Sunday 29^th July 2018.

All applicants will be contacted to advise of the outcome of their application. Please keep an eye out for email updates from us. Applicants may be required to complete video interviews, psychometric testing, a health assessment and/or a criminal check. If you have any enquiries not addressed in this advertisement, please email [email protected] and a member of our team will be in touch as soon as possible.