Team Leader - Licensing Customer Support - Data#3
Permanent role managing a team of Customer Support Represenatives supporting Account Executives in quoting and ordering software licensing.
Summary about this job
Sales Coordinators
Company: Data#3 Limited
Location: Perth
Work type: Full Time
Salary: n\a
Phone: +61-2-4563-9569
Fax: +61-7-6778-4502
E-mail: n\a
Site: n\a
Detail information about job Team Leader - Licensing Customer Support - Data#3. Terms and conditions vacancy
- Join a company with HEART
- Work for an Employer of Choice
- Permanent Position, Great Salary and Benefits
Voted HRD’s Employer of Choice in 2016, 2017 and 2018, Data#3 is now seeking a Team Leader – Customer Support for our software licensing team. Working with the Manager – Licensing Solutions, you will be providing CSR leadership, sales and administrative support to the Licensing Solutions team to achieve financial and customer service targets.
What we are looking for:
- Previous experience in managing administrative or support staff
- Experience in dealing with customers at all organisational levels
- Experience dealing with IT distributors, vendors and suppliers
- Experience with Microsoft Office suite particularly Word & Excel
- Possess leadership skills to manage a team of administrative / support staff
- Effective oral and written communication skills
- Effective negotiation and problem resolution skills to achieve win/win situation
- Ability to organise and prioritise workload to meet targets and deadlines
- Display initiative and a pro-active approach to duties and positive approach to change
- Ability to manage a number of complex tasks ensuring a high level of attention to detail
In this role you will:
- Organise Customer Support Representative (CSR) back-up assistance when CSR’s are away on leave
- Provide customer support to Account Executive/Managers
- Successfully organize CSR resources across the team to assist Account Executives/Managers in reaching team targets
- Entering customer orders accurately and in a timely manner
- Compilation of customer reports
- Preparing customer quotes/proposals
- Assistance with tender responses
- Provide proactive backorder management for all customers
- Provide solutions/assistance to customer issues
- Maintain Licensing Solutions Internet Site for supported accounts.
- Ensure CSR focus on debtors to achieve company targets
- Facilitate CSR induction process
- Conduct timely performance reviews for all CSR staff who report to Team Leader
- Act as a point of contact for CSR related issues
Our Culture
Data#3’s culture is built on five core values; Honesty, Excellence, Agility, Respect and Teamwork (HEART) and these values are integral to the way Data#3 works internally and externally with our customers.
Who is Data#3?
Operating since 1984, Data#3 is an award winning highly profitable, publicly listed ICT company. Data#3 is proudly a Cisco, Microsoft and EMC Gold Partner. We are also HP Platinum, Lenovo Diamond and a Premier Solution Partner with VMWare.
Just a few of our benefits:
- Income Protection
- Community Service Leave
- Employee Purchase Program
- Novated Leasing
Don't let this great opportunity pass, send your application now!
Please note that Data#3 will request as part of the recruitment process, reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.
Ref No - LISH078235