Charity Account Manager

Summary about this job

Detail information about job Charity Account Manager. Terms and conditions vacancy

Since we were founded in 2007, Everydayhero has been helping people all over the world connect with and support the causes they love. And in helping these wonderful people, we’ve learned that giving isn’t just about money. Supporters give their time, their voice, their energy, their heart… their self, all of which makes a huge difference to the causes they care about. As a Blackbaud service, we are an established, secure and leading nonprofit technology partner. We’re not a venture capital backed ‘idea’, we are here for the long term and are dedicated to making giving easier, more accessible and more enjoyable for people around the world.

As Charity Account Manager, apply your proven expertise in solution sales to service and develop existing charity customer relationships, working strategically to retain and grow customer value through the fundraising platform. Through your natural ability to work in partnership with your customers, and combining your keen sales instincts, you’ll play a pivotal role in helping grow mutual revenue, elevating the value that Everydayhero brings to its customers, the market and the world of giving.

When you join Everydayhero, you can expect:

• To be part of a high-performing, driven, inspired and supportive team with excellent benefits
• To be a valued member of an energetic, fast-paced and vibrant workplace
• To be generously rewarded for your achievements with an impressive incentive scheme
• The knowledge that everything you’re doing serves to help drive growth in the charity sector and help charities raise more money

Key responsibilities:

• Ensure the highest levels of customer service and customer satisfaction at all times through the adherence to both internal and external SLAs.
• Adhere to contact and visitation cycles across customer base
• Achieve donation fee growth quotas by working proactively and strategically with Everydayhero customers to help them increase their donation revenue through the platform. This growth can be achieved across growth in existing events/campaigns, new events/campaigns, multi-charity events, DIY fundraising, direct donations and all other appropriate methods of platform use.
• Achieve sales bookings quotas by identifying opportunities for customers to invest in Everydayhero services (Digital Solutions) or third party offerings, to help grow their success. Use persuasive solution selling skills to close sales opportunities, engaging the support of other colleagues, management or other areas of the business where necessary.
• Gain an in depth understanding of peer to peer fundraising strategy, ensuring the delivery of solid strategic advice to customers.
• As directed, achieve new business goals by identifying and closing leads for customers within your territory to upgrade their platform membership.
• Gain an in depth understanding of customer revenue history 
• Retain customer activities and campaigns on the platform year on year, engaging the support of other colleagues, management or other areas of the business where necessary.
• Monitor key customer event/campaign performance (# pages / % active / avg $ etc) on the platform and proactively look for ways to ensure growth, or stem losses.
• Proactively pitch for delinquent existing customer events currently not on the Everydayhero platform, engaging the support of other colleagues, management or other areas of the business where necessary.
• Engage the Marketing and Professional Services teams as necessary to ensure effective coverage of and contact with assigned customer base. 
• Attend and present at Industry conferences and events as appropriate

This is a full-time role based in either Brisbane’s CBD. Some interstate travel will be required from time to time to fulfill the role (10-15% of time), with the potential for international travel.

More about you:

• You are a highly accomplished and results-oriented solution salesperson wanting to move into a role where you can make a positive difference to the success of charities and not for profits.
• You have a demonstrated track record in retaining and growing key customer relationships
• You have demonstrated success in meeting and exceeding sales KPIs and quotas
• You are commercially focused, business savvy and results oriented, with strong numerical acumen, a strong customer service ethic and strong negotiation skills
• You are energetic and positive with a customer-centric, ‘can do’ attitude

• You are analytical in nature with strong attention to detail and you’re comfortable presenting complex

If this opportunity sounds like you then please send your CV and covering letter. We look forward to hearing from you.