Account Manager

Summary about this job

Detail information about job Account Manager. Terms and conditions vacancy

• Work from home and autonomously
• Needs strong resilience and account management skills
• Build Civica's networking in Government

Sales Account Manager, Local Government

Positions available in Adelaide or Perth

Civica has a global Glassdoor rating of 4.1. Check us out!

About Us

Civica builds software and provides IT and digital transformation services to support some of the most important organisations in our communities; like schools, libraries, local councils and state agencies. We work with some of the largest health fund providers bringing their services into the digital age. Our products are market leaders, some of them are globally renowned.

Our team is proud to work within the sectors we do, where we make a real difference, contributing to the growth of the societies that we live in and accelerating the digital transformation of the public sector and associated markets. Want to join us and help continue our mission?

About The Role

The successful Account Manager will work within Civica’s Local Government division and drive to become the customer champion for all products within that space.  You will continually manage existing customers through extension selling of upgrades, training and new modules.  Therefore, previous experience building relationships with Government agencies would be a key ingredient to your success within this position. 

Responsibilities

• Continually manage existing customers through extension selling of upgrades, training and new modules
• Resolving queries for customers and act as a champion for their business needs
• Prepare bids and proposals, win sales and handover for delivery
• Partner with clients to determine their present and future needs and advise appropriate solutions, products, services or upgrades
• Formulate and implement strategic business plans for client accounts
• Canvass new product ideas across customer base to build support
• Actively participate in Local Government industry forums and user group meetings
• In depth knowledge of individual customers and their requirements
• Holds the customer confidence and trust
• Able to advise customers on future solutions and product choice
• Travelling across Australia will be required

About You

• Minimum of 4 years’ experience managing existing customer relationships, ideally within the Government space
• Relationship oriented approach, with a strong ability to build strong relationships with existing customers
• Experience working with targets that range up to $500,000 per annum
• Able to drive results and generate effective plans to meet the needs of your customers through a consultative style
• Able to manage and maintain pipeline and opportunities within CRM systems
• Able to generate sales plans and drive effective results
• Able to take responsibility for customer needs and satisfaction
• High attention to detail with strong problem solving skills
• Excellent business acumen
• Strong gravitas with liaising with internal and external stakeholders

Your Benefits

At Civica we believe our people are our biggest asset and we pride ourselves on cultivating a supportive and modern working environment; whilst providing you with the tools you need to get the job done. We will offer what you would expect in today’s modern work environments:

• Join a growing and successful business
• Genuine career development
• Flexible working conditions
• We are big on sharing celebratory moments, and they often involve cake! (We do gluten free options) – Friday Happy Hour is also a thing

What Next?

Do we sound like a good match? If so then we would love to hear from you! Please include a cover letter outlining how your experience, aspirations and values are a match, along with your resume and we will take it from there.

Civica is an equal opportunity employer and welcomes applications from all sections of the community.