Client Manager QLD

Summary about this job

Detail information about job Client Manager QLD. Terms and conditions vacancy

About Toll

Toll Group, part of Japan Post, is the Asia Pacific region's leading provider of integrated logistics services, employing approximately 40,000 people across 1,200 locations in more than 50 countries. Toll's second-to-none capabilities and global reach help provide customers with logistics solutions capable of serving the most comprehensive global supply chains.

The Role

Reporting to the Regional Client Manager QLD - Express Parcels, you will be responsible for the management and retention of a select portfolio of customers whilst identifying growth opportunities across a range of services.

Key Responsibilities:

• Develop strong, multi-level relationships with customers within your nominated portfolio
• Effective management of portfolio to gain maximum profitability in line with budgets
• Deliver accurate information to both Toll customers and internal operations
• Ensure customer records (including account plan, contact details and activities) are maintained within appropriate CRM tools
• Be involved in tender response preparation where appropriate for customers within your portfolio.
• Comply with documented internal procedures
• Promptly and effectively handle any customer complaints
• Deliver innovative, flexible services aligned to evolving customer needs
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
• Promote products and service of ISS Business Unit

Skills & Experience:

• Proven work experience as an Account Manager in the transport industry
• Strong verbal and written communication skills
• Advanced skills in MS Office applications and CRM tools
• Excellent listening, negotiation and presentation abilities
• Experience delivering client-focused/facing solutions
• Demonstrate ability to communicate, present and influence key stakeholders at all levels of an organisation.
• Team player with a drive to succeed

Working at Toll

At Toll, we’re proud to be a leading integrated logistics provider in the Asia Pacific region. And we know our success is due to the quality and skill of our talented people - quite simply, our people are our most valuable asset.

We work hard to create a workplace that supports our people’s careers and that is a safe, respectful and inclusive place to work.

When you join Toll, you’ll join 40,000 customer-focused people who are working across 1200 locations in more than 50 countries. Our employees are passionately committed to our vision - to deliver outstanding logistics solutions for our customers, at every stage of the supply chain.

If you're interested in this role, click 'apply now'.

Toll Group does not accept any unsolicited resume referrals from Recruitment Agencies. Please do not submit any resumes or associated profiles to any Toll Group employees. Toll Group will not pay any placement fees relating to unsolicited resume referrals.

All Toll Group employees must be entitled to work in Australia and undertake a criminal history check, pre-employment medical and drug & alcohol testing.