Organisational Development and Engagement Manager
About Us With 1,800 stores serving more than 32 million customers worldwide, Specsavers is proud to not only provide exceptional customer...
Summary about this job
Organisational Development
Company: Specsavers
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-7543-7863
Fax: +61-3-9685-5016
E-mail: n\a
Site: n\a
Detail information about job Organisational Development and Engagement Manager. Terms and conditions vacancy
About Us
With 1,800 stores serving more than 32 million customers worldwide, Specsavers is proud to not only provide exceptional customer experiences, but to always be on the vanguard of improving clinical and retail effectiveness. We are at the forefront of leading, shaping and defining the future of the optical and audiology professions, ensuring more and more Aussies and Kiwis have access to the best value healthcare wherever they are. We are an award-winning retail organisation with achievements in innovation, and have been recognised as an Employer of Choice.
The Role
At Specsavers our Partners are at the heart of everything we do. With this in mind, we have created an engagement team to strengthen the support and development we provide to our Store Partners (Franchisees) across ANZ. We are currently seeking an Organisational Development and Engagement Manager with an ability to transform ideas into reality to join our team in Port Melbourne. In this role you will leverage findings from forums, surveys and store visits to engage, motivate and develop our Partners through the design and delivery of a variety of programs
As an Organisational Development and Engagement Manager, you will be responsible for:
• Supporting the design and implementation of various programs in conjunction with the Head of Partner Engagement, with the aim of improving Store Partner capability and enhancement to support the strategic direction of the business
• Assisting in the identification of Store Partner development requirements through regular touchpoints, including forums, meetings and surveys
• Ensuring post launch reviews are completed for all interventions to make certain that key objectives and learning have been successfully delivered
• Supporting local and global projects, ensuring that Store Partner Engagement is represented and feedback is appropriately employed
• Utilising business writing skills to compile ideas created with the Head of Partner Engagement into well documented, strategic initiatives and plans
What we are looking for
Reporting to the Head of Partner Engagement, you will possess the following skills:
• Have a retail background or experience in a field position, with a people/customer focus
• Strong experience in the creation of end to end initiatives, particularly within leadership development projects
• Proven experience in managing multiple projects with a variety of stakeholders, specifically experience in implementing change initiatives
• Thorough understanding of retail business operations, with an ability to relate to Partners and their business experiences
• Strong analytical skills, including proven experience in the development of metrics
• Excellent communication and interpersonal skills, with extensive stakeholder management skills
• Ability to travel interstate and internationally
At Specsavers, we value our people and offer not only competitive reward and benefits but also on-going development and training. We support creative minds and recognise hard work. If this sounds like you, why wait? Submit your application today!