Training Consultant / L&D Expert

Summary about this job

Detail information about job Training Consultant / L&D Expert . Terms and conditions vacancy

• Strategic role- Define direction and delivery platform
• Significant change program
• Opportunity to make your mark

Working with this retail powerhouse you'll be a part of a significant change program within the Information Services division. It's an exciting time of change for them as the entire business moves towards an agile way of working. As a part of that move the IS division needs to develop a new way of delivering content and information around how IT systems and applications work for users. 

This is a real opportunity to shape the strategy that will help radically improve customer service and satisfaction levels 


You'll be responsible for;

• Understanding the current collection of content and tools for delivery of information 
• Identifying gaps in the current systems
• Partner with internal stakeholders to develop solutions tailored to their requirements 
• Develop a new content strategy to match the IS divisions customer-centric vision
• Provide advice, guidance, and recommendations on the most appropriate software and platforms to support the content and training strategy 
• Work with internal procurement teams to select a suitable vendor and guide the implementation of a new platform

Your experience;

• Extensive experience providing strategy and guidance around best practice for L&D and self service content 
• Demonstrated experience working with internal stakeholders to identify requirements
• Ability to understand how systems are related ( without needing to know the technical details) and develop content strategies to help users understand those links
• Strong communications skills relating to internal written communications, requirement gathering workshops 
• Ability to champion the new strategy to the business and work with stakeholders to get their buy in