Payroll Support Consultant
Full time role opportunity for experienced payroll implementation consultant to manage end to end payroll implementations. Based in South Melbourne.
Summary about this job
Consulting & Generalist HR
Company: DFP Recruitment
Location: Melbourne
Work type: Full Time
Salary: n\a
Phone: +61-8-1205-3610
Fax: +61-2-8975-1004
E-mail: n\a
Site: n\a
Detail information about job Payroll Support Consultant . Terms and conditions vacancy
- South Eastern Suburbs
- Full Time, Permanent Role
- Progressive and Innovative Company
Payroll Support Consultant
Joining this cloud computing consultancy your role as a payroll suuport consultant will be focused on the delivery of our middle, back office and payroll solutions built natively on the Salesforce.com platform. Delivering to our local and global clients within the recruitment sector.
The role is full time permanent and based in South Melbourne. There maybe some local travel required from time to time.
What you'll be responsible for:
- 1st level case evaluation and response, either by email or by telephone with a focus on our back office products
- Managing all communications to our customers to keep them updated on the status of all open cases
- Root cause analysis and subsequent re-assignment of cases to 2nd and 3rd level internal case owners
- Oversight and responsibility for team case resolution
- Supporting the implementation team to assist them where required
- Documentation of analysis and communications relating to each case within the case management system
- Ensuring that 2cloudnine meets all Support Service Level Agreements
- Escalating cases to management where appropriate
- Documentation of product defects and/or feature requests
- Deliver onsite or remote training workshops
- Document common solutions
About You
This position will suit someone who is:
- Passionate about finance and payroll software
- Wanting to build innovative applications on leading cloud platforms
- Motivated by realising client success
- Willing to push the envelope and be open to ideas
- A team player who wants to enjoy a healthy, balanced life
- Professional, authentic and have a confident personality
- An effective communicator
- Excited about shaping the culture and direction of a growing company
Required Experience
You may have worked at either software service providers that build and deploy middle and back office systems to their end customers or you may have worked at Agencies managing their middle and back office system implementation and maintenance.
You will have had at least 2 years experience in either of these roles:
- Payroll implementation consultant
- Finance system implementation consultant
- Back office implementation consultant
- Payroll Systems Analyst
- Payroll Coordinator/Manager or similar
- Contract Coordinator (HR not Engineering)
Other skills we are looking for:
- Deep experience with back office processes (payroll and billing)
- Hands on implementation or support of payroll or billing systems: Xero, MYOB,
- Peoplesoft, PageUp, Astute etc
- Experience in providing technical support with other related SaaS products
- Experience in working with variety of Payroll and related back office products
To Apply
Please contact Claire at DFP on 8632 9900 for further information. To apply please provide a cover letter and your current resume.
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