Reservations & Travel Trainer - Bundall

Summary about this job

Detail information about job Reservations & Travel Trainer - Bundall. Terms and conditions vacancy

We are looking for a high energy, passionate and experienced Trainer to join our Owner Services & Loyalty Department at our Corporate Office in Bundall.

You will be responsible for the training needs of the Owner Services & Loyalty employees across our two corporate offices located in Gold Coast, Australia and Clark, Philippines, delivering effective training and coaching to Travel agents and Reservation consultants.  

Working closely with our with Clark, Philippines based Trainers, you will assess the initial and ongoing training needs and deliver appropriate training solutions, particularly in relation to new hire induction, relevant systems, conflict resolution and quality end-to-end customer service, ensuring memorable customer experiences is achieved.

Working within a team environment you will have a confident manner and positive attitude.  You can inject energy into any room and ensure that your participants leave the training excited to make positive change.  You are passionate about customer service and driving positive change, encouraging and supporting our Reservation and Travel agents to provide personalised and memorable experiences to our valuable customers. 

About You:

To be successful in this role, you will have the following skills and attributes:

• Strong personal values regarding customer service, delivering on our ‘Count On Me’ promise and integrity in all activities
• Qualified and experienced trainer with Cert IV Training and Assessment
• Strong skills using MS Office and e-learning software, particularly Articulate
• Innovative thinker with experience in design, delivery and development of training materials including online resources
• Excellent presentation skills and able to present in a clear, professional and confident manner, engaging your audience
• Strong organisation, planning and time management skills
• High standards of personal presentation
• An ability to thrive in a fast paced, high call volume call centre
• Illustrates experience in handling difficult customer complaints, monitoring customer service standards and implementing training to improve service levels within a face to face presentation environment and over the phone
• Willing and able to travel to our Philippines office to conduct training as required. 

Who are we?

With offices in Australia, Singapore and Philippines, hotels and resorts across the Asia Pacific region and close to 2,000 members, Wyndham Destinations Asia Pacific is one of the largest industry employers. Our success lies with our employees and we take great pride in recruiting the best talent. We are passionate about our team members reaching their full potential through world-class development opportunities.

What do we offer?

We occupy a centrally located, modern corporate office with sweeping views of the Gold Coast. We’re a company that continues to grow and develop, providing exposure to the type of Global Corporation rarely seen on the Gold Coast. We offer an onsite gym, subsidised health cover, and discounted resort stays across Australia, New Zealand and Fiji and many more benefits!