Client Services Manager
An exciting permanent part-time opportunity has arisen for a skilled and experienced Client Services Manager to join our Ticketek, SA team.
Summary about this job
Event Management
Company: TEG Pty Ltd
Location: Adelaide
Work type: Part Time
Salary: n\a
Phone: +61-7-3897-9904
Fax: +61-7-7824-8033
E-mail: n\a
Site: n\a
Detail information about job Client Services Manager. Terms and conditions vacancy
Ticketek is Australasia's leading event ticketing company, powered by our database of 11.7 million unique live entertainment fans, and our ticketing platform Softix. Our unrivalled marketing capability utilises best in class, data driven digital marketing and analytics platforms, demonstrated in our ability to sell in excess of 23 million tickets to over 20,000 events every year.
The Role
As Client Services Manager, your role will be:
- Carrying out daily tasks including event building, event checking, post-event reporting, handling ticket requests and customer service enquiries
- Coordinating event day operations including, rostering staff, arranging cash floats, testing equipment and managing box offices
- Assisting the Client Services team with administrative tasks
- Liaising with internal departments including Ticketek Client Services Managers, marketing team, event operations staff and finance, as well as external contacts including venue management
The Person
As Client Services Manager, you will:
- Have a passion for live events
- Feel comfortable using and learning new technology
- Have exceptional written and oral communication and organisation skills
- Be committed to the varied demands of the role
As a team member, you will:
- Demonstrate a client focussed attitude, being a true ambassador for our brand
- Pursue quality and excellence in a fast paced industry
- Communicate with style and professionalism, across all levels of business relationships, both internally and externally
- Demonstrate credibility as you represent the team, the business and the brand through all your interactions
- Be adaptable, able to mould to an ever changing environment
- Have the proven ability to problem solve, both being able to think of, and implement innovative solutions to everyday problems
- Have well developed time management skills with the ability to deal with conflicting deadlines
- Possess a keen eye for detail whilst demonstrating a sense of urgency in delivery
- Be able to quickly establish rapport and develop client relationships with a variety of stakeholders
- Be a team player willing to strive to deliver exceptional results
At TEG all your hard work in helping change the way we interact with clients and customers will not go unnoticed. In return we support and reward great performance by offering competitive salaries, employee benefits and incentives.
If this sounds like the opportunity for you, we would welcome you to apply with a cover letter and full resume outlining your suitability for the role (max. 2 pages).
Given the number of applications we are likely to receive we will only contact those who are selected for an interview by phone and others via email.
About TEG
TEG is Australasia's only integrated live entertainment organisation connecting Ticketing, Live Content Touring, Research and Data Analytics. TEG includes Ticketek, TEG Analytics, TEG Dainty, TEG Digital, TEG Live, TEG Rewards, Eventopia, Qudos Bank Arena, Softix, Life Like Touring and The Entertainment Store. Our success is built upon more than 35 years' experience in the Australian and New Zealand market with a long standing and iconic presence in the live entertainment and sporting industry.
For further information about TEG please go to http://www.t-e-g.com.au/