Box Office Coordinator - The Sydney Fringe Festival

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Sydney Fringe Festival Box Office Coordinator will be responsible for the coordination of all aspects of ticket sales and box office operations.

Summary about this job

Other

Company: The Sydney Fringe Festival

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-2-9261-1432

Fax: +61-2-7658-5360

E-mail: n\a

Site:

Detail information about job Box Office Coordinator - The Sydney Fringe Festival. Terms and conditions vacancy

 

BACKGROUND

Newtown Entertainment Precinct Association (NEPA) is a cultural industries organisation and advocacy group for the live arts and music sectors. NEPA established The Sydney Fringe Festival in 2010.

The Sydney Fringe Festival www.sydneyfringe.com has received widespread industry support and engagement from the artistic community. In 2017 over 3,500 artists were featured in over 350 works across all disciplines across 60 venues.

ABOUT THE POSITION

Reporting to the Festival Director and working directly with the Sydney Fringe Management Team and the Box Office Assistant, the Sydney Fringe Festival Box Office Coordinator will be responsible for the following:

  1. Coordination of all aspects of ticket sales and box office operations;
  2. Ensuring that all required documentation is maintained, and that the process’ and policies of The Sydney Fringe are adhered to.

This role is offered as a Fixed Term Contract from the 1st August to the 3rd October 2018

1st to 31st August:  Mon to Fri 1pm to 5.30pm

3rd September to 3rd October: Mon to Fri 10am to 6pm

BOX OFFICE COORDINATOR KEY COMPETENCIES

  • Demonstrated experience in Box Office management/supervision in a festival or event environment.
  • An extensive knowledge of ticketing systems and box office operations, or equivalent administration systems.
  • Demonstrated ability to develop effective relationships and efficiently manage competing priorities within a stressful, customer focused environment
  • Ability to show initiative and exercise sound decision making across all areas of the position and to work effectively independent of supervision.
  • Highly proficient communication, administration and written and verbal skills, including the use of digital technologies.
  • Discipline and resourcefulness, with the capacity to think laterally and solve problems creatively.
  • Understanding and respect of the contribution volunteers make to the not-for-profit sector
  • Professional, enthusiastic and positive attitude together with the ability to be a team player, with commitment to group success
  • Values consistent with the goals and philosophy of The Sydney Fringe.

RESPONSIBILITIES

  • Ensuring the smooth sale and delivery of all Sydney Fringe Festival tickets through effective Box Office operations;
  • To respond to Box Office inquiries and complaints from the general public and Sydney Fringe Festival artists/presenters and ensure they are dealt with in an efficient, accurate and timely manner;
  • Provide Ticketing reporting and data as required by the Sydney Fringe Management Team (daily; weekly; monthly);
  • Daily distribution of door lists, door sheet and floats (where required) to Sydney Fringe Managed Venues;
  • Collecting daily door sheets and recording daily sales and statistics from Sydney Fringe Managed Venues/Satellite Box offices;
  • Daily reconciliation of sales from EFTPOS machines and cash door floats;
  • Liasing with Satellite Box Offices to ensure Sydney Fringe box office processes and procedures are followed;
  • Processing Rushtix and artist complimentary ticket requests;
  • Recording and distribution Artist Passes;
  • Box Office housekeeping, ensuring the Box Office is kept clean and tidy;
  • Co-ordination of daily tasks for the Box Office Assistant;
  • Assisting  with the training of Box Office Volunteers;
  • Submitting an end of festival report regarding the Festival Box Office operations (eg Challenges; recommendations)
  • Developing strong positive relationships with all Sydney Fringe Festival customers, artists, box office volunteers and staff to ensure a high level of satisfaction is maintained;
  • Engage in positive communication with the Sydney Fringe Management team, and highlight any potential risks;
  • Undertaking any other reasonable duties as required by the Management Team

For a full position description, please visit https://sydneyfringe.com/work-with-us/

How To Apply

Applications should respond to the position description and selection criteria and include:

  • A covering letter and current CV (no more than 3 pages)
  • The names and contact details of two referees

Only shortlisted applicants will be contacted personally.

Should you have any further questions regarding this position please contact the Sydney Fringe Business Manager, Louise Green. [email protected]

Applications close:  18/7/2018

 

 

 

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