Engagement and Content Officer

Summary about this job

Detail information about job Engagement and Content Officer. Terms and conditions vacancy

• Permanent full-time position, located in Mascot (Gateway 241)
• Interesting mix of media content development and stakeholder management
• Excellent opportunity to broaden digital education & communication experience

• Permanent full-time position, located in Mascot (Gateway 241)
• Interesting mix of media content development and stakeholder management
• Excellent opportunity for someone to broaden their digital education & comms experience

Great people come from all walks of life and at Transport for NSW we are committed to creating a diverse, inclusive and flexible workforce which reflects the community and the customers we serve. 

The opportunity 

We have an exciting opportunity for an Engagement and Content Officer to join Transport for NSW. This position 
will play a pivotal role by collaborating with the Senior Stakeholder Engagement Officer, the Stakeholder Engagement Officer and agency stakeholders to develop and administer a range of content channels to increase customer engagement and operational effectiveness across the NSW Point to Point Transport Commission's projects and support the Commission's customer focused communication.

The Engagement and Content Officer will provide high level support in the development and delivery of engagement strategies, including communications knowledge management and the development of protocols and tools for a coordinated approach across projects.

This role is also responsible for the Commission's communications knowledge management, and provides support to the Senior Education Officer in the delivery of education strategies, including digital initiatives.

The successful candidate for this position will possess highly developed stakeholder engagement skills as well as the ability to manage multiple priorities at once and balance competing stakeholder issues.

For more information on this position, view the role description here

About us

Transport for NSW (TfNSW) is the lead agency of the NSW Transport cluster. Our role is to lead the development of a safe, efficient, integrated transport system that keeps people and goods moving, connects communities and shapes the future of our cities, centres and regions. 

The NSW Government has established a new framework for Point to Point Transport Commission, with a range of reforms designed to cut red tape and enable the industry to focus on delivering more innovative customer services; drive industry accountability for safety and security; enhance opportunities for competition in the booked point to point market; and enable ridesharing drivers to operate legally. These reforms will be overseen by a new, world-class regulator - the Point to Point Transport Commission - which adopts a contemporary risk-based and outcomes focussed approach, harnessing new technology and data-driven strategies. This is a rare opportunity to build a globally unique regulator for point to point transport, engendering cultural change, integrity and fairness to open up the customer benefits and economic gains of a modern transport market.

We are a values based organisation and employ the most talented people to work together to deliver services for our customers and make NSW a better place to live, do business and visit.

Benefits

If you are looking for an environment in which you can contribute to creating a legacy of achievement that will last for generations, and enjoy a flexible and diverse working environment which values collaboration and personal development, then we’d like to meet you.

For more information on Employee Benefits at TfNSW please click here

The salary for this position is Transport Service Grade 7 - $98,955 - $110,830 plus superannuation and annual leave loading.

Our commitment to diversity 

TfNSW are committed to building a diverse and inclusive culture across the Transport cluster, planning for and promoting diversity. We welcome and encourage applications from diverse community groups and ages including Aboriginal and Torres Strait Islander, LGBTI, people with disabilities, women and other diversity groups. TfNSW recognises the benefits that such an approach brings for our staff and customers in delivering the future of NSW.

Essential requirements

Tertiary qualifications in a relevant discipline or equivalent experience 

How to apply

To apply for this position, please submit a comprehensive resume as well as a one-page covering letter which addresses:

a) the reason for your interest, and
b) your experience in developing content for multi-channel information sources within a complex organisation

For more information on how to apply for a role in the NSW Public Sector please click here or for more information on Transport for NSW please click on link provided. 

Should you have enquiries about the role, please contact Jeremy Hands on 0434 603 040

If you encounter technical issues please contact I Work for NSW Support Team on 1800 562 679 (Mon-Fri) or [email protected] 

Applications close: 11:59pm, Sunday 29 July 2018