Technical Software Support Engineer

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Rare opportunity for a Technical Software Support Engineer to join a listed Enterprise Technology company in Gold Coast.

Summary about this job

Engineering - Software

Company: RightCrowd Software Pty Ltd

Location: Gold Coast

Work type: Full Time

Salary: n\a

Phone: +61-7-1352-7282

Fax: +61-2-4455-4473

E-mail: n\a

Site:

Detail information about job Technical Software Support Engineer. Terms and conditions vacancy

RightCrowd is looking for a Technical Software Support Engineer to join our growing team to deliver high-quality support to our customers and value added re-sellers.

This position is full-time and will be based in Gold Coast.

This role represents an excellent opportunity to join a rapidly growing global enterprise software company breaking new ground in the physical security, safety and compliance market.

Who is RightCrowd?

RightCrowd is an ASX listed entity with over 14 years of experience delivering solutions to some of the world's largest corporations.

With Silicon Valley links and a US base in Seattle, we are a global firm who works with the major physical security and business system vendors. We have successful deployments with some of the world's largest companies in industries including Technology, Mining, Oil & Gas, Logistics, Banking, Utilities and Higher Education.

Established in 2004 RightCrowd has a deep Research & Development pedigree and proven solutions that lead the industry.

Skills & Experience required:

  • A university degree or equivalent in Information Technology
  • A high standard of proven hands-on technical ability
  • At least 2 years’ experience working in a client support or related role
  • Strong SQL experience
  • Familiarity with writing scripts and small diagnostic programs
  • Excellent troubleshooting and problem solving skills with a customer service mentality
  • A proactive approach and ability to take ownership
  • Excellent written and verbal communication skills
  • Strong team skills and ability to work in an fast paced Agile environment
  • The ability to provide support to customers at all levels
  • Some occasional travel overseas may be required

Your technical skills must be augmented by a desire to deliver timely support in a professional manner, complying to agreed Service Level Agreements (SLAs).

This is a fantastic opportunity to surround yourself with world class technology and be a part of a team of innovative and passionate IT professionals developing state of the art software products.

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