IT Support (Level 1)

Summary about this job

Detail information about job IT Support (Level 1). Terms and conditions vacancy

Seagrass Boutique Hospitality Group specialises in creating superior and innovative branded hospitality concepts for discerning diners.

Due to business growth we are looking for a passionate and forward thinking IT Support Technician to become part of our driven and professional Sydney team.

The IT Support technician is responsible for technical Level 1 support and advice to users across multiple locations, platforms and technologies. Maintain and support information, technology and communications services.

The Role:

• Being the first point of contact for users via the telephone/help desk software.
• Ensure requests are lodged, implement corrective action and follow up escalated issues to ensure a successful resolution is achieved
• Supporting hardware/software across various businesses
• Provisioning new hardware/software to users and sites
• Maintaining systems and documentation
• Recording/maintaining asset and user information
• Onsite support Australia wide

You:

• Relevant Australian degree or equivalent
• Strong communication skills
• Work unsupervised and in team
• Very strong knowledge in network environments (LAN & WAN, TCP/IP, desktops and servers), hardware and mobile devices
• Experience with Server 2008/2012/2016
• Minimum 2 years' equivalent industry experience preferred
• Desirable exposure to Microsoft Server and Desktop technologies, Cisco
• Hospitality management background is a benefit
• Permanent full time working rights
• Driver's License

You will be a part of a dynamic and growing brand which upholds strong company values while fostering an environment that supports employee training and development.

If this sounds like you, we would love to hear from you.