Senior Project Manager - Contact Centre
Immediate start | Perm and Contract options available | Baseline clearance needed | Long term opportunity
Summary about this job
Programme & Project Management
Company: FinXL IT Professional Services
Location: ACT
Work type: Contract/Temp
Salary: n\a
Phone: +61-2-2154-6047
Fax: +61-2-2719-8988
E-mail: n\a
Site: n\a
Detail information about job Senior Project Manager - Contact Centre. Terms and conditions vacancy
FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government, Telecommunications, Commercial and Finance. We currently have more than 850 consultants assisting our clients across Australia and are continuing to grow at a rapid pace. Through the delivery of services and implementation of new systems, processes and technology, we assist our clients to gain competitive advantage and reach new heights.
The Role:
We are seeking to engage the services of a strong Senior Project Manager with experience in contact centre projects.
To be Successful in this role:
- Experience managing the planning and transition of high volume national telephony transformation and rollouts in a Federal or State Government environment or large multi-national equivalent in private sector
- Experience managing the planning and transition of integrated Contact Centre Environments. Highly desirable will be experience working with Genesys, Verint or Nuance Technologies.
- Experience supporting and providing timely input to the client organisational change efforts.
- High calibre communication skills, adapted to audience.
- High calibre presentation skills to a variety of internal and external stakeholders
- High calibre stakeholder engagement and management skills.
- Ability to drive outcomes, facilitate debate and decision making to achieve timely deadlines
- Ability to delivery against an aggressive schedule in a fast paced environment.
- Contribute to the collaboration of a team environment
Only Australian citizens with minimum Baseline government security clearance will be considered for the role.
FinXL fosters a high-performing, inclusive workplace built on a foundation of excellence, respect and dignity. We take corporate social responsibility seriously through our ongoing activities with communities and staff involvement in these efforts. We are committed to environmentally friendly practices in both our own operations and our work with clients.
To be considered please send applications to [email protected] or contact Anu Ananth on 02 6243 6455 to discuss further.
FinXL does not accept unsolicited resumes or appreciate unsolicited calls from recruitment agencies.
FinXL encourages applications from Aboriginal and Torres Strait Islander people.