Service Delivery Manager

Summary about this job

Detail information about job Service Delivery Manager. Terms and conditions vacancy

• Full time position in Port Melbourne
• Dynamic and flexible working environment
• Attractive remuneration package with incentives

About Us:
Cube Networks is a privately owned Professional Services company. We were founded by network engineering professionals who have extensive end user experience in building, and managing, some of the largest enterprise networks in Australia.
 
About the Role:
The Service Delivery Manager (SDM) oversees the delivery of services or service
related technology to Cube Networks’ client(s) or customers. The SDM establishes policies designed to ensure consistently high service performance, monitors employees and evaluates customer feedback to develop quality improvement processes.

Key to the role is co-ordination and management of all stakeholder communications during any service related incidents and liaising with clients on Changes, in-order to deliver outstanding quality and service to our customers in compliance with SLA requirements.
 
Desired Skills and Experience:

• Appropriate Tertiary qualifications and / or relevant Industry certifications
• ITIL experience and qualification is preferred
• Over 5 years demonstrated experience in a Service Delivery management role.
• Excellent communication skills, both written and verbal, with the ability to engage with a range of key stakeholders
• Must have a strong technical background to support a clear understanding of the technical services provided to Clients, with an eye to Continuous Improvement opportunities
• Ability to collate and utilise relevant information to drive problem resolution and achieve business outcomes
• Proven experience managing complex, time-dependent deliverables and working in a fast-paced environment whilst balancing competing priorities

Key Attributes Required:

• Problem Solver with strong attention to detail 
• Self-starter who can manage priorities and their time effectively
• Agile and able to work in a dynamic and changing environment
• Team player able to work effectively as part of a team and shares knowledge and skills
• Taking initiative for ongoing personal development identifying and continually developing skills and talents
• Integrity - Performing with honesty, transparency and trust
• Professional attitude and approach to their work

The Reward:
On top of the attractive remuneration salary, shopping discounts (and paid birthday off work!), you will have endless opportunities to build your knowledge with the latest Infrastructure products. Cube has a flexible and dynamic environment where you're inspired to explore your passions and your talents are cultivated, recognised and rewarded. All this, and a company deeply committed to our values of integrity, creativity, agility, partnerships, customer satisfaction and quality. 

This is for an immediate start so apply now and join the Cube journey.