Aruba Account Service Manager

Summary about this job

Detail information about job Aruba Account Service Manager. Terms and conditions vacancy

Aruba, a Hewlett Packard Enterprise company, is a leading provider of next-generation secure networking solutions for business of all sizes worldwide. Aruba is redefining the “IT EDGE” and creating new customer experiences by building intelligent spaces and digital workspaces.  We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

We currently have a newly created opportunity for an Account Service Manager to be based in either Sydney or Melbourne.   Reporting to the Region Services Manager you will be part of a close-knit, fun and professional team.  You will be an energetic self-starter with initiative to achieve results and have customer satisfaction at the top of your mind.

Responsibilities

• Provides a Single Point of Contact and accountability and is responsible for the end to end delivery of all contracted Aruba support services to designated major HPE customers.
• Building and maintaining strong relationships with senior level customer management and is widely regarded as the customer’s trusted advisor.
• Promoting customer satisfaction through the effective delivery of support services, proactive management of issues that could impact service delivery and the identification/implementation of service improvement programs.
• Responsible for all operational and tactical issues related to the contracted services and manages performance metrics, reporting, escalation and customer communication.
• Ensuring performance goals are met for all in scope services across all towers. Identifies and analyses gaps and implements corrective action plans as required.
• Promoting growth within the account by identifying and in collaboration with sales, pursuing all available incremental revenue opportunities.

Education and Experience

• First Level University Degree or equivalent combination of education and experience.
• 7 years + relevant industry experience.
• ITIL/ITSM knowledge is desirable
• Ability to build and manage strong customer relationships.
• Influence and negotiation skills.
• Ability to apply business management and financial concepts in order to analyse business needs.
• Ability to prepare clear, concise and persuasive communications for multiple audiences, including demonstrating effective writing and presentation skills.
• Ability to understand and analyse an issue or problem in order to implement a corrective action plan.
• Ability to effectively manage risk on low to medium risk projects.
• Ability to identify and drive Continuous Improvement Plans.
• Industry sector knowledge (finance, manufacturing, etc.).

An attractive package commensurate with skills and experience is on offer.   At Aruba we offer an exciting and fun work culture, driving innovation, collaboration and growth.   We place our customers first, deliver some of the most innovative technologies to the market and have fun doing it all!

Aruba, a Hewlett Packard Enterprise company is committed to the values of workforce diversity, career development, equal employment opportunities and workplace flexibility.  If you would like the opportunity to work for a leading edge global technology company and grow your career please Apply Now following the prompts.