Product Consultant - Professional Services

Summary about this job

Detail information about job Product Consultant - Professional Services. Terms and conditions vacancy

• Leading Technology Company
• Dynamic and progressive global team
• Challenging & rewarding position

We are actively looking for a Professional Services Consultant who: 

• Is Passionate about client success
• Enjoys collaborating with others
• Strives to exceed expectations
• Is bold in the pursuit for superior and best in market solutions.

You are:

A client focused individual who can engage, influence and collaborate with a variety of stakeholders for both existing and new products. You are a forward, analytical and intuitive thinker who is committed to championing new ideas, concepts and resources to ensure projects reach a successful launch.

You will:

Provide a broad range of consultation, training, skill transfers, implementation assistance and advice for designated Pitney Bowes products.  Solutions will generally centre around our Confirm product but with the capacity to comprise a wide range of Software and Data offerings covering solutions at desktop, server or enterprise level.  Your responsibilities will include:  

• Managing implementation of designated product for clients
• Advising clients with implementation issues related to data configuration, business processes and  successful set up and operation of specified products
• Assisting in the investigation of issues relating to the operational use of products 
• Providing guidance to relevant stakeholders on the benefits and use of products
• Developing and reviewing user documentation and training collateral 
• Providing guidance to Product Consultants and internal stakeholders with feedback on possible amendments to designated products based on client discussions or training sessions.

Your background:

• Reasonably high level of business and organisational understanding, as applied in a consulting / development environment
• Understanding of multi-tiered architecture and integration issues
• Demonstrable knowledge and practical application of training, data relationships/dependencies and business process documentation and configuration 
• Excellent customer focus and communication skills to share information and present to a wide ranging audience
• Strong interpersonal skills with the ability to express ideas and present information 
• Strong problem solving skills with the ability to develop alternative solutions and resolve problems when needed 
• Previous experience working in Local Government (is preferred), as well as infrastructure asset management or civil engineering experience. 

We will:

Provide an inclusive environment that encourages diverse perspective and ideas and delivers challenging and unique opportunities to contribute to the success of a transforming organisation.

Our Team:

Our Software team powers global commerce, processing billions of transactions every year. Our Software technology and solutions help businesses operate faster and more efficiently. How? By identifying trusted data and insights to create targeted, effective messaging, by providing accurate geographic data to make smarter business decisions, and by delivering relevant and engaging interactions across the customer lifecycle to drive increased satisfaction.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate. 

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.  

If you feel this is the right fit for you, apply today.  For further information, please contact Kerry Morris on 02 9475 3435.