Helpdesk & Desktop Support Operator

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Building on your career with Wagners! Helpdesk support a team of talented professionals! Apply now!

Summary about this job

Help Desk & IT Support

Company: Wagner Industrial Services Pty Ltd

Location: Toowoomba & Darling Downs

Work type: Full Time

Salary: n\a

Phone: +61-2-6513-2190

Fax: +61-2-6482-2101

E-mail: n\a

Site:

Detail information about job Helpdesk & Desktop Support Operator. Terms and conditions vacancy

Building on your career with Wagners

  • Do you want to work for one of Queensland's largest construction materials and mining services companies with a reputation for delivering high quality products and services internationally?
  • Are you a talented professional either at the top or aspiring to be at the top of your field?
  • Are you looking for a career rather than just a Job?

Then we would like to talk to you!

Due to growth in both our domestic and international ventures, we are presently looking for a Permanent Full Time Helpdesk & Desktop Support Operator to join our team in Toowoomba, based just minutes from the CBD.

We are looking for a suitably qualified and self-motivated applicant who demonstrates a strong, personal commitment to safety.  You will also possess an enthusiasm for IT and can demonstrate the ability to successfully resolve IT issues through technical knowledge, effective communication and efficient management of a demanding and busy workload.

Reporting to the IT Manager, your day to day responsibilities for this role will include:

  • Helpdesk & desktop technical support to ensure smooth running of system and network service access
  • High level of customer service when providing Helpdesk telephone support, face to face support and remote support
  • Logging support requests in the IT Helpdesk Service Desk​​, ensure requests are responded to and followed up in a specified and timely manner 
  • Provide clear and comprehensible advice to all employees
  • Taking appropriate action when identified problems require additional expertise by escalating to the appropriate team member for resolution
  • Perform basic IT on-boarding and off-boarding tasks
  • Provide support with the provision of phone handsets, mobile phones and data services
  • Assist with computer software installations and support

While technology and a high level of customer service is an essential part of the role, a positive attitude and willingness to learn will also play an important part.  The following would also be an advantage to your application:

  • Relevant qualifications in Information Technology
  • Demonstrated experience in investigative, analytical and problem-solving skills
  • Ability to show understanding and patience when communicating with technology users
  • Ability to plan, prioritise work to ensure logged requests and deadlines are met
  • Attention to detail and time management skills
  • Previous experience in Help Desk/Desk top IT Support role
  • Experience in the support of personal computers, mobile and data services, computer networks and communication technologies

In return, Wagners are offering a competitive remuneration package and the opportunity to work with a highly renowned building and construction materials group with headquarters in Queensland, Australia.

About Us

Wagners produces a wide variety of construction materials serving Australian and International building and construction industries. Our key focus is on safely delivering high quality products and services at all times which helps to further solidify our strong position in both domestic and international markets.

Interested? Then apply today to cement your career with Wagners.

All applicants will be subject to the Wagners Recruitment and Selection Process and will be required to provide a minimum of two work references and pass a pre-employment medical, including a drug & alcohol test.

To be eligible to apply for this position you must have the right to work in Australia. Wagners is an Equal Opportunity Employer, values diversity and promotes a Safe work environment.

Please submit your application using the links below:

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