ITSM Senior Consultant

Summary about this job

Detail information about job ITSM Senior Consultant. Terms and conditions vacancy

• Permanent Opportunity
• Exciting, challenging engagements with top tier Australian clients
• Must be Australian Citizen

About DXC Technology
Created by the merger of UXC, CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company. DXC serves nearly 6,000 private and public sector clients across 70 countries, helping clients harness the power of innovation to thrive on change. The company's technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognised among the best corporate citizens globally. For more information, visit www.dxc.technology   

About DXC Consulting
DXC Consulting guides organisations on their digital transformation. Our practice is differentiated by the flexibility and pragmatism of our approach, the breadth and depth of our technology partner network, and the ingenuity of our people.

About the Role...
We are currently seeking candidates with significant IT service management experience who can deliver IT Service Management projects for our clients

The Successful candidate will act as a mentor and leader for the team with ITSM and ServiceNow implementation. 

• Process capability maturity assessments and roadmap development
• Future state definitions based on organisational objectives
• Development and implementation of policy, process and work instruction
• Development and delivery of training materials
• Providing advice as to the most appropriate manner of implementing and adopting the respective ITIL processes for each organisation
• Establishing the timeframe, resource needs, risk profile and management and control measures for successful implementation (the specific steps required to 'Go Live' aligned to any supporting technical/tool activities)
• ITSM and ServiceNow implementation – training on ServiceNow will be provided by DXC prior to commencing the project
  
We are looking beyond the operational and transitional for this role, the successful candidate will be involved in engagements on behalf of our clients in areas such as:
• IT Service Portfolio Management and Service Catalogue Design
• Service Management Strategy and Design (Demand, Capacity, Availability, IT Service Continuity, etc.)
• Service Level Management and Supplier Design
• Service Partnership (business relationship, integration and change)
 
About you...
Ideally, the successful candidate will have demonstrable experience in providing IT Service Management advisory services and will have managed transformations and led the organisational change aspects of projects, and will have worked with a diverse range of customers in both the public and private sectors, including:.

• Proven experience in implementing or improving IT Service Management capability across a variety of organisations
• IT Service Management experience having managed or supported multiple IT Service Management operational teams or projects within large organisations
• Developed ITSM or ITIL related services, processes and documentation
• Experience in ServiceNow (Desirable)
• Highly developed communication, liaison, negotiation and conflict resolution skills, including workshop facilitation
• The ability to interface with varying stakeholders including senior management, business users and technical stakeholders


Interested applicants- please apply on the link below. For more queries- please email Meera Shah on [email protected]