IT Support (Junior and Part Time) - Platinum Technology

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IT Support (Junior and Part Time) - Platinum Technology

Summary about this job

Help Desk & IT Support

Company: Private Advertiser

Location: Sydney

Work type: Part Time

Salary: $20,000 - $29,999

Phone: +61-7-3975-9969

Fax: +61-3-1332-9737

E-mail: n\a

Site:

Detail information about job IT Support (Junior and Part Time) - Platinum Technology. Terms and conditions vacancy

  • Perfect for Tafe or Uni Student studying IT
  • Up to date technology
  • Bella Vista Location

ABOUT US:

Attention all University/TAFE Students currently wanting to get into IT Infrastructure, looking for a local 2-3 day a week part time role in the Hills area.

We are a boutique technology company located in Bella Vista providing IT Support to the SMB/SME market.

We are looking for a new team member who is willing to learn and capable of providing over the phone and onsite support in a high paced and high pressure environment- supporting all types of technology including IT Infrastructure, cloud, networks, servers, workstations, devices, VIOP, printing solutions and much more.

 

JOB DESCRIPTION:

You will have the opportunity to gain all-round I.T experience by:

  • Taking support phone calls, logging tickets, and responding to emails in the office
  • Daily monitoring of backups, hardware and business critical applications
  • Onsite customer visits to maintain systems and address user requests
  • Document writing "user how-to's", processes, and internal documentation
  • Setup and support cloud solutions, servers, workstations, network products, 3rd party devices and much more
  • Working with 3rd party vendors to resolve application and hardware incidents
  • Ensuring all activities are logged in our call logging system and kept up to date
  • Proactively looking for areas of improvement and putting those recommendations into place
  • Development of a documentation library for processes and knowledge base articles
  • You MUST have a long-term career goal to work in I.T Infrastructure.
  • This is NOT a programming role nor will it involve any programming training or experience. 

 

ABOUT YOU

You MUST:

  • Hold some tertiary qualifications (or be studying) I.T Infrastructure (this is not programming)
  • Demonstrate to us a working understanding of networking- including how TCP/IP works in real world scenarios
  • Be able to name, explain and troubleshoot AD issues
  • Be able to work through technical problems to resolution
  • Have a good understanding of Cloud solutions available on the market
  • Be willing and able to conduct self study outside business hours in order to obtain industry certifications (such as MCP, MCSA, CCNA, etc.)
  • Have a passion for learning about technology
  • Have a car drivers license
  • Be trust worthy
  • Be a true team player
  • Be willing to put in a big effort
  • Be a quick learner

 

Preferably required:

  • Hold a CCNA or above certification
  • Hold a MSCA or similar
  • ITIL / ITSM certifications
  • Customer Service experience
  • A+, N+ or hardware experience/certifications
  • Be local to the Hills area


What's On Offer

  • The opportunity to work with great people, clients and vendors
  • Be responsible for resolving requests and faults end to end, including working with 3rd party vendors
  • Work with a wide variety of technologies
  • Great on the job training
  • Immediate Start
  • Bella Vista location


Salary

  • $25,000/year base plus super and leave entitlements (based on a 3 day working week)
  • We will work with you around study
  • Company computer
  • Company mobile


Please note this role is only available to Australian Citizens, or people who have the right to work permanently in Australia with no restrictions on working hours

To apply online please click the 'Apply' button below.

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