AV/VC Technical Support

All vacancies of AustraliaInformation & Communication TechnologyAV/VC Technical Support

Video Conferencing Support Officer - Gladesville location

Summary about this job

Help Desk & IT Support

Company: ecareer employment services

Location: Sydney

Work type: Contract/Temp

Salary: n\a

Phone: +61-7-3811-4381

Fax: +61-2-4780-6391

E-mail: n\a

Site:

Detail information about job AV/VC Technical Support. Terms and conditions vacancy

Based in Gladesville, the AV/VC technical support officer will provide extensive customer service and technical support to end users, across the entire business state-wide.

Responsibilities:

  • Triage, resolve or escalate support calls within agreed timescales using IT Service Management principles and logging systems
  • Provide support for the operation and maintenance of equipment on site
  • Provide support for events including setting up and operating AV and Videoconferencing equipment.
  • Assist with commissioning of new VC and AV installations.
  • Provide support for a range of devices including CISCO, Polycom, Skype for Business and PEXIP solutions
  • Support mobile and smart devices

Candidates must have:

  • Proven extensive experience in providing rapid Video Conferencing and Audio-Visual support
  • Strong customer focus, coupled with a strong task focus
  • Experience with CISCO, Polycom, Skype for Business and PEXIP solutions
  • Proven experience supporting a range of audio-visual conference systems
  • Excellent written and verbal communication skills
  • Passion for customer service

 

To apply for this role, please provide your resume in our preferred Word or PDF format no larger than 1MB and quote Job Reference: 16673.

For any queries regarding this or other roles, please phone Eden Medway on 02 9248 6808.

Thank you for your interest and we will be in touch with those candidates
that meet the position requirements and are an Australian Resident.

People from a diverse background are welcome to apply.

For a full listing of positions please visit www.ecareer.com.au

 

ecareer employment services
Level 10, 50 Margaret St, Sydney NSW 2000
Phone: 02 9248 6808

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