Application Support Team Lead

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Technology solutions company based in Melbourne CBD is looking for a Application Support Team Lead to drive their support team and push customer focus

Summary about this job

Product Management & Development

Company: Pathfinder Recruitment

Location: Melbourne

Work type: Full Time

Salary: n\a

Phone: +61-3-2078-3068

Fax: +61-8-3686-8397

E-mail: n\a

Site: n\a

Detail information about job Application Support Team Lead. Terms and conditions vacancy

Melbourne CBD based technology solutions company are looking for a Application Support Team Lead to join and help with driving their level 1 and 2 support function and pushing a strong focus on customer support.

Responsibilities include:

Making sure team are responding to tickets in a timely manner
Documentation for support team to aid in tickets
Maintain relationship with customer and up selling where possible
Creating training documents for clients when needed
Communicate technical issues from clients to development team
Product testing

Skills required:

5 years in a tech/product support role
2 years in a Senior position ideally with leadership and mentoring
Experience in ERP or CRM or Connectwise desirable
Ticketing Zendesk Fresh Desk
Accounting principles and packages

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