IT Helpdesk Support Technician

Summary about this job

Detail information about job IT Helpdesk Support Technician. Terms and conditions vacancy

Founded over a century ago, Colin Biggers & Paisley continues to realise our vision of being recognised as the leading provider of legal services in our chosen fields of expertise. Today our practice has over 470 staff, offices in Brisbane, Melbourne and Sydney, and a track record of high engagement and collaborative leadership.

About the role:

We are seeking a full-time IT Helpdesk Support Technician to join our IT team and provide first and second level technical support in all aspects of the corporate IT environment. Reporting to the Chief Technology Officer, your duties will include:

• Monitoring all service desk issues to ensure prompt resolution
• Providing telephone and customer-facing support for initial fault diagnosis
• The creation and deletion of new users across all internal systems
• Setup of all new mobile/tablet devices
• Managing the day-to-day operations of the CBP website and intranet
• Patching of ports for all new starters to ensure network connectivity
• Hardware relocations and re-configurations (eg. PCs and telephones)
• Monitoring and reporting on hardware, software and network resources to ensure a high level of performance, security and integrity
• Assisting with the administration and support of the local area network, servers and printing facilities
• Providing analytics on website usage, bulk emailing and marketing systems

The successful candidate:

You will be supported in this close knit team, given training, mentoring and guidance from your peers and leader. You will need to be self-motivated, energetic and adaptable in this dynamic environment. Ideal background and skills include:

• Relevant tertiary qualifications
• At least 2-3 years' experience in a level one/two helpdesk role
• Experience in a professional services background with a national focus
• Microsoft and network certifications (preferred)
• Experience supporting LANs, PC operating systems, desktop software and video conferences
• Experience using a variety of PC software including the Microsoft Office Suite, Microsoft Exchange, Windows servers and desktops, Citrix, anti-virus software; and surface device experience
• Excellent communication skills - both face to face and over the phone
• Strong customer service orientation
• A professional, flexible, mature, positive, friendly and team orientated approach to work
• Ability to travel on odd occasions

About us:

At Colin Biggers & Paisley, our workplace culture focuses on excellence without losing sight of work/life balance.

We established the Colin Biggers & Paisley Foundation which brings together our entire community offering, underpinned by a central strategy of promoting and protecting the rights of women and children in Australia and abroad through pro bono legal services, volunteering and charitable contributions.

We offer an environment where our values of Balance, Respect, Loyalty and Integrity guide all of our actions. We continually invest in our people, providing training, learning and support, a formal mentoring program and promoting a social and connected environment. We also offer other benefits such as social and sporting functions, rewards and recognition, casual Fridays, massages and professional memberships.

Inclusion and Diversity is a priority at Colin Biggers & Paisley. We welcome applications from all backgrounds regardless of gender, age, sexual orientation, disability or ethnicity.